Portland >Raccoon Lodge & Brew Pub
ok beer, mediocre food, spotty service. wait staff needs to clean themselves up before coming to work. not recommended.
So so food with really bad service..
They lost four customers for life from us!
I had gone a few times to Raccoon Lodge before, but only for beer.
Last night we decided to try out the Happy Hour. When we sat down we asked our waiter Ben C. about the cost of subbing garden burgers for the regular burgers, as two us have dietary restrictions. I was told no charge (same thing I was told the day before when I called) so we ordered. Food was nothing special. Service was semi lacking. But the real kicker was when the bill came we were charged WAY more for our "special" burger, despite the fact that I had previously asked about if there would be a charge, and I even said if there was a charge I would order something else when I ordered!
I then brought it to our servers attention and basically was told 'tough luck'. I then mentioned I had inquired if there would be this charge when we sat down and wanted to know if he would remove it. The short answer was a very cold "nope". All four of us were very surprised by the poor service and the lack of friendliness.
I thought maybe he was just having an off night, so I called the next day and spoke with the manager Lisa K. I told her what happened, semi expecting her to apologize and to say something along the lines of "Come in and I will give you a partial refund." or "I am so sorry you had a lousy experience, I hope you give us another try." Instead I got a "I'll let Ben know someone complained." Nothing more.
There is a lot of good food and great service in Portland. I have been to many MANY restaurants whos waiters and managers stand behind what they say and want to give a good experience to their customers. Raccoon Lodge on Beaverton Hillsdale Hwy. is defiantly NOT worth a visit.
Save your time and money, and go somewhere else.
Good Experience. We went with some trepidation after reading the other reviews, but we had a very pleasant experience. Granted, the place was practically empty when we were there, so maybe that had something to do with the great service. The food was very good and was generously portioned. The only downside I could see was that things were very overpriced. For example, on the appetizer menu, $12.95 for nachos. I felt that the experience was comparable to eating at a McMineman's, but spendier. I don't think we'll go back, but only because we can have the same experience for cheaper elsewhere. Oh, and I expected a lot more cute raccoon paraphernalia and there was little!
Good experience and service.
I hate to do a review based on one visit, but that appears to be what several negative ones were. I went the other night for the first time in a year or so. The service was excellent, accommodating our custom requests.
The food isn't anything special, but just what you'd expect from a modern pub.
Great location, decor and beer BUT.....BAD SERVICE!.
Why do we keep giving this place another chance? Last visit we had to walk out after waiting in vain for service. Visit before that the kids melted down when dinner order was "lost" by staff. I had to get up and ask twice before anyone realized.
The menu always looks good with creative specials too.
This place should be a gold mine with lines every night, but they now use cheaper food ingredients and have high staff turnover. Service is consistently inconsistent and usually poor. They are not prepared on busy nights. Exterior seating is nice but expect a huge wait for food or beverage.
A Cool Place To Drink Beer.
I visit this place from time to time and returned last week to try out a few beers. If you have not tried any of their specialty beers you should. Many types of craft beers that are quite unique and tasty.
Unlike another poster, I have never had any problem with the service at Raccoon Lodge. Like any restaurant sometimes it looks like they need more help than they have but that could just be the time of day. But I have yet to recieve poor or slow service.
I also like the variety of the menu, seems that every time I visit there is something on the specials menu that looks (and is) good.
Not a cool place to drink beer.
After watching my beer sit for ten minutes while my idiot (server) chatted up a co-sloucher, I refused the beer and went across the street for some FRESH beer.
I've been there before. The service always bad. Always regret going.
Really, the beer is barely average.
VERY expensive. Entres are well over ten bucks.
You are not welcome and it's just a question of how much you'll put up with before you leave.
The place has that stench of failed business. I wonder what the building will be used for next ?
It's About Award-Winning Beer!. Raccoon Lodge and Brew Pub offers some of the best beer brewed in Oregon. For those who rate brew pubs based on crayon count per table, there are other places you'll enjoy. Yes, it takes a while to get food in the restaurant upstairs...This isn't Chucky Cheese with beer! However, the downstairs Den is a cozy, adult-friendly, environment . The happy hour menu provides a great selection of inexpensive tastey pub fare, all of the standard Lodge brews, plus a number of specialty beers not available in the upstairs bar. Happy hour offerings in the Den are currently available all day Saturday and Sunday. A special note to lovers of tart/sour Belgian-style beers, Ron brews the best!
Good Food but the Worst Service I have EVER had ANYWHERE. I dine out probably 3-4 times a week & like to try different restaurants. My daughter & I decided to give the Raccoon Lodge a try on a Monday since they have a free kids meal special on Mondays. They had the WORST service that I have ever experienced in my entier life at ANY restaurant. After being having been seated, it was 15 minutes before the waiter finally made an appearance at our table to take our order. He introduced himself by saying "well, do you have a plan?" He absolutely had absolutely NO personality! I ordered the Mahi and requested that the sour cream and guac be left off, and he responded, "Are you sure that you want that?" After taking our order, it was another 15 minutes before the drinks showed up. I noticed that a couple that had arrived shortly after us got up an left because they hadn't be waited on after 20 minutes. We waited 30 minutes for the food, and it was brough out by one of the table runners and not our waiter. I requested a side of Salsa with my meal - the runner said she'd be right back with it and then never came back. Our waiter NEVER ONCE checked on us to make sure that everything was OK. Luckily the order was correct and the food was very good, but we could have used a few extra condiments that we didn't get a chance to ask for. We waited for 20 minutes after the meal was finished for the waiter to bring the bill. He didn't - he was too busy tending the bar the whole time. I asked the hostess if a manager could be sent to our table so I could mention the lousy service. Waited another 10 minutes, no manager showed up. I finally walked up the bar and requested the bill. The waiter remarked that he was sorry about the delay, it was because they were so busy. Funny thing is for the first 45 minutes I was there they were not that busy at all. Since I can't deal with that kind of poor customer service, I will NEVER EVER return. It's too bad because the food really was good.
Good Beer, Good Burgers, Good for Kids.... Not sure what the problem was with the other reviewers. This is not a fast food joint, it's a brewpub. Take some time to savor your beer. The servers were always accomodating when I asked them to bring the kids' food first. Great salad. Servings are huge! Kid's menu provides large portions. Friendly witty staff...
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