Ron Tonkin Acura

10/07/09

Wonderful place to purchase a car!

by datkinson

This is the second time I've purchased a pre-owned car from this dealership. Both times were positive, but this last time was truly remarkable. As a non-car person, I dreaded the process of researching cars and then. But again, The process at Ron Tonkin Acura was simple, clear and collaborative: I shared my needs and price range with my salesperson, Will Gilliland, and he showed me quality cars in that range. It felt to me as though Will actually wanted to help me get a car that would work for me (NOT just make a sale)

I felt respected the entire way through the process (even when they saw my VERY old and VERY worn 1990 trade-in) and I feel confident they will be there to help should I have questions or experience problems. No pressure, no "car sales game", no obnoxiousness.

Certainly, Will Gilliland was a major part of my positive experience. However, its clear he is backed up by a company that values and supports this kind of honest and simple interaction.

I plan to keep this car for a very long time (like I did the last one), but when I need another, I will absolutely be back to Ron Tonkin Acura.

• Pros: professional, no-pressure, honest, fair.
• Cons: honestly can't think of any

10/06/09

Service just like the cheap automall down 82nd

by worstdealerexpo

over one week of corresponding with Ron G. thur emails i thought i found my used car. i even went and got pre-approved so i wouldnt be wasting my time and theirs. i gave him 3 opportunities to give the price of the vehicle and each time he had a different tactic to distract me. first time i asked was when i arrived and he he says first off i need your license. ok fine. then i asked him before testing the car and then he asked for the pre-approval letter and insurance. ok. after the test drive wife and i asked again. then he says,"i dont know. maybe you'll want to also add addition warranty. lets go in to see what it is." another hour was then wasted on loan applications so they can earn their fees. i then asked him why they need a new application and he says that they need a hard copy for the sale. i didnt find out the price til the finance officer asked if everything on the car was disclosed. i told him no. he then turned the screen around and showed me the price. WOW. 700 dollars more than i was emailing him and 700 more than my loan approval. they wanted me to down 700 when i gave the Ron 3 opportunity to reveal me the price. we walked. Ron tried to say it was a misunderstanding and that it was just 700. what a fool i was. he CON me like all the cheap shops. all i wanted was a apology and my price, no downpayment, but he just jabber on about how this was all a misunderstanding. i finally got him to admit he mislead me and say that he was sorry, but it was too late. we wasted 3hrs of our night out. 2wks later now they have the car advertised on crglist for 600 less than what they tried to cheat me on. i got a better deal thru private and love the credit union experience. that transaction only took 1hr. RON Gil at RON TONKIN ACURA tried to con me.

• Pros: lots of variety of cars to choose from
• Cons: dirty 82nd avenue sales tactics

09/29/09

Wonderful Experience All Around

by christiewi

In shopping for our most recent car purchase, we had a wonderful experience with Ron Tonkin Acura. We were looking at a couple of different makes and models, and ultimately had decided on a used Acura MDX. We worked with Rich Villastrigo and cannot rave enough about him. He is personable, knowledgable, honest, and passionate about what he does. His communication, whether via phone or email or in person, was always prompt and considerate and never pushy in any way. He found out exactly what we were looking for and followed up multiple times with accurate options. The dealership itself is welcoming and well organized, and their reputation is unmatched. In the end, we found a private party sale that we simply could not pass up, but we hope to purchase an Acura in the future, and when we do, we will definitely be calling Rich at Ron Tonkin Acura. Nothing but rave reviews!

• Pros: Outstanding line of cars and unmatched customer service
• Cons: That we didn't get our car from them :(