06/10/09

Quality has fallen very far

by PDX97232

I just got back from the Burgerville drive through, having ordered a milkshake and a halibut fish and chips.

Problem #1: Halibut fish and chips, done at the next window, instantly, which was a little odd as usually I have to wait for them to cook them. I get the order home. Instead of the fish and chips with nice breading that they used to have, they are now serving some new and inferior fish. They were very dry, since they had been precooked and sitting around. they didn't have the nice breading that they used to have. They almost tasted spoiled. Overall, the quality and taste was on par with a McDonalds filet of fish sandwich, but not as fresh, and much more expensive.

I was in love with Burgerville's old halibut fish and chips. i would never order their new product again.

Problem #2: They could not make a milkshake. The milkshake machine was broken.

• Pros: No line
• Cons: The food had gone way downhill

10/04/08

THUGGISH AND UNSANITARY

by computerweasel

EMLOYEES ALL LOOK LIKE THUGS AND THE CLEANLINESS AROUND THE KITCHEN AREA IS LAUGHABLE. I DON'T EVEN KNOW WHERE TO START. DON'T ORDER THE SHAKES!!! EVEN WATCHING HOW THEY MAKE SHAKES WILL MAKE YOU GAG.

• Pros: LEAVING
• Cons: SLOW, THUGGISH, UNCLEAN, UNSANITARY

07/16/08

St.johns burgerville in north portland is horrible.

by sh6280

Most burgervilles are good. The one in st.johns in northwest portland i would not recommend. The service is horrible. The gals at the drive thru have the worst attitude i have ever seen. You want to be be treated like garbage then go there. They act like you are really putting them out. I work near this location and i go back about every three months to see if things have improved. Well they are consistant about bad service and cold fries. There is something wrong with management to have such horrible service for so long.

• Pros: close to were i work
• Cons: horrible service