Portland >Broadway Furniture
Extraordinary Experience at Broadway Furniture-~~7-5-2010. I must admit I was skeptical about going to another furniture store after a horrible experience with another competitor in Portland, Oregon. However, as soon as I walked to the door at Broadway Furniture, I was greeted and the door was opened for me. Ken, salesperson, listened intently to my needs and allowed me to browse without pressuring me to make a decision. I found a beautiful dinette for my condo and a rug which will accent my livingroom furniture wonderfull!!.He even offered to deliver the dining set for free since I live in such close proximity to the store (Weidler/Broadway) I WILL be back to purchase a formal dining room set later in the year!! Thanks Ken and Jeremy for such a memorable experience!!!
Hooray for Broadway Furniture!. Today, after going to several stores to look for "the perfect" sofa and dining room table, my fiance and I went into Broadway Furniture. We were greeted by a down to earth employee named Howard. He helped us find exactly what we were looking for after listening to what we wanted. (He even helped me select colors for my throw pillows when I got stuck.) :) He was a really great person, and we are thrilled that we found a trustworthy, genuine, and quality place to get furniture. Thanks, again!
Worst furniture buying experience even..
I have never made a bad review for a company, but am in such shock by my experience that I must share. My sister and I each purchased mattresses the weekend after Thanksgiving. I was told by the saleswoman (who was really great) that my stuff would be in within 1 1/2 to 2 weeks. When 2 weeks came around I placed two follow up calls to check the status. I was advised they were just waiting on my mattress and my sisters frame and box spring, but that I would get a call back when the next day with an update. I did not receive a call back either time.
Fast forward two weeks, my sisters multiple attempts at contact were never followed up on. She was promised calls back which never came. The sales rep she spoke with attempted to blame it on the bad weather in Portland. Unfortunately our furniture should have arrived long before the nasty weather ever arrived in Portland. When she advised him of this he said "You're right, the customer is always right." As if saying he didn't think she was right, but only because she was the customer she was right. Rude!
Finally all my pieces had arrived and delivery was scheduled for today (my sisters furniture is still in the land of the unknown arrival date). I just received a call from my sister, they delivered a king headboard, king mattress with a queen foot board. How on earth could this happen? My frame was sitting there for 3-4 weeks, should this have been inspected? Now instead of a brand new beautiful bed, I have a headboard leaning against the wall and a mattress on the floor for the next 5-7 days. The delivery guys were helpful, totally not their fault!
I am all for supporting the local businesses, but this experience has just been one misstep after another. There has been extremely lack of follow through and communication on the part of Broadway Furniture. I feel that the son of the owners should have handed this over to his parents weeks ago, maybe then we would have received the care we deserved.
Great furniture selection with good prices and no hard-sell sales people. My husband and I searched all over for a great couch at a good price. We almost decided on one at Macy's but happened to stumble on Broadway Furniture. I was very impressed with their selection--and the prices. The salesman who helped us was not a hard-sell person. He let us wander and look. He answered our questions. We found a couch we liked. The delivery experience was also terrific. We would definately shop there again.
Great Customer Service, low pressure, great quality for the money, family owned.
Went to purchase a bedroom set, comparison shopped (I do my research) at other stores, found a beautiful bedroom set for way less than other stores. Broadway was one of the last stores I went to based on a friends recommendation. Turned out to have a really wide selection of styles, friendly staff, and reasonable prices especially compared to some of the other chain type stores I went to. I was really suprised at how much furniture there was to choose from and didn't feel pressured to buy at all like some stores do. The staff really went out of their way and made me feel they cared about if I was happy with my purchase and that is rare these days.
In the end my bedroom is magazine beautiful and I'm very happy with the quality. I recommend this store especially if you want more for your money and a low stress shopping experience!
couldnt believe my luck!. I was amazed at how freindly everyone was. The salespeople just let me wander if I wanted to and didn't hassle me like alot of the other places I tried. The selection was enourmous and the prices were good. Just walking through the door and looking at the first price tag I saw a major difference. When I asked they said it was better to try and make yourself stand apart from the rest. It is family owned and has been around for 40 plus years and I was happy to see alot of locally made products. The delivery guys were friendly and I wasn't sure they could get my dining room table and desk in but they were amazing at getting it in. I am impressed. Thank You Broadway!
Great furniture, great prices. Just bought my first couch from Broadway Furniture and it was actually fun. They showed me all the best deals and I didn't feel pressured to buy. Even better, I was happy to find out it's a local, family-owned store.
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