I have used Brightstone for close to 10 years and I really enjoy working with this company. They are friendly and reliable and always have an answer. They offer great tips for our business which operates both Macs and PCs. Rick is our go to person.
As a Mac expert in our predominantly
PC-user environment, Rick has had the foresight to predict problems before they arise, troubleshoot effectively, and has been unbelievably flexible when last-minute changes happen. He brings a sense of calm and is always the voice of reason when I’m in crisis mode, which is incredibly helpful.
Rick keeps all stakeholders in mind, so even large system changes are seamless interactions. I enjoy working with Rick so much, I've utilized his services in my last three jobs. If I move again, you'd better believe, I'm bringing Rick with me!
When you want an expert..... These folks really know their apples. They explain things in terms I can understand. They recommend the best way to accomplish what I want to do rather than just trying to sell me stuff like a store. They've been my Apple tech support in Portland since I moved here. Glad I found them.
10+ years > Friendly & knowledgeable customer service.. We have been using Rick @ Brightstone for over 10 years. Excellent customer service as well as knowledgeable techno resource. Rick has helped us problem solve numerous times. We highly recommend using Brightstone.
Best consulting for Mac shops, large or small.
I'm a web designer so, obviously, computers, connectivity, and state-of-the-art design tools are a must.
Rick Hermanson of Brightstone has kept my shop up and running for nearly 10 years -- hardware, software, OS, all of it. Rick is really knowledgeable and VERY responsive. I don't think the guy ever goes on vacation. Even better: Rick stays ahead of the curve, meaning he knows what's trendy, as compared to what's real. For example: If you want to know if Leopard is stable enough for the big move, call Rick. He will not steer you wrong.
Macintosh service. I have had several experiences with Brightstone and all have been wonderful -- the best in town if you own a Mac. Rick is easy to work with -- kept me updated on the status of the situation -- and resolved problems in a timely manner. Great place!
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