Mountain Shop

03/17/08

Terrible Customer Service

by lihlih

I have rented downhill skis from The Mountain Shop twice on a Saturday in the last two months, and both times have been completely ignored by staff in the (understaffed) rental shop and then--after waiting 5-10 minutes--the staff has been rude and unhelpful. Upstairs, checking out at the front desk, was no better. When we returned the skis on Monday, the staff was similarly unhelpful.

Staff acts continually put upon by anyone needing service.

This shop already has a terrible reputation among people I know in Portland, and my recent experiences there have only added to it. I'm not going back.

02/25/08

most knowleadgeable, and great customer service

by blhoffmando

Clearly the most knowleadge staff in town in regards to skiing equipment. They did an excellent job refitting my boots and were patient with spending a lot of time with me working on the best fit. When we realized that we had done everything we could, and that the sizing was wrong, they took back the boots after a year of hard use, and gave me a great deal on in store credit. They may cost a bit more, but their knowleadge and ability to stand by their product are more than worth it!

01/18/08

Best local ski shop

by batipapo

I had some problems with my AT boots after 2 yrs of use. Despite not having any warranty, Mountain Shop went through a great extent to fix my boots. After 2 days i had my boots back.