Portland >Optical Goods > Binyon's
Service was good, glasses not so much..
So I got a new pair of glasses. Picked them up and had them fitted. Didn't inspect them very carefully at the store(lesson learned). The frames have rather large gaps in various spots around the edges of the frame. I now have to return two more times to fix the problem. Huge waste of my time because someone rushed making the lenses.
Sales guy was complaining the entire time about his job/co-workers while he was helping me(very unprofessional). Probably should have taken that as a warning sign and walked out the door. The guy was helpful/courteous, however.
Rude and stupid.
Does anyone know of an eyeglass retailer who isn't rude and schmarmy? I mean who has treated you right? Binyon's recently actually treated me decently the other day. I found some frames I liked and they had a sale which finally wasn't full of fine print and exceptions. Today, I was ready to lay some good money down, but I had to actually chase someone down - a guy with a wooly mohawk, who was standing behind a counter more interested in what was going on out in the mall than tending to me. They were generally busy, but I wanted to get about my business confirming the choice of my frames. I needed to pop in some contacts in order to really see the frames I was about to buy. The guy grunted and gestured toward the back and continued to look past me toward the mall. He wasn't clear, so asked about a bathroom. He said, "Nearest one is in Nordstroms" like I was a bum wanting to go in there and wash up or something. So I traveled toward the back, aimless, when someone asked "Can I help you (read, what the f*** are you doing back here?)" This middle age woman with a "bob" told me I'd have to stand at the opthamologists counter until someone came out to help me. I stood there like an idiot, waiting and waiting like someone placed behind a security fence when some woman feigning a medical aire (purple scrubs!), looked around as if no one there had ever experienced a request like mine and she stammered fairly indifferently that someone was already in some kind of special room. She said I could use their restroom though. I said, "Really? That guy over there said you didn't have a bathroom I could use." She said, "Well the 'patients' aren't supposed to use it." Now I'm a patient experiencing governance by a superior acting person in scrubs!
I have advice for this businesses: When I come in to spend good money, smile, ask if you can help me, leave me alone if I ask you to, and let me know you will be at hand if I have any questions. If I make a request, say "Yes sir (or ma'am), right this way."
For customers at difficult places like this: Go in and act deaf, have earplugs in, or your iPod earplugs (not offering to take them out until you are ready to speak with them). For eyeglasses like Binyon's stop at the bank first and get about 20 $100 bills and wave them around in the store. This might get their attention and some decent service. Finally, bitch them out if you need to, and step up to the plate when someone else is having to bitch them out instead of cowering , letting the one person speaking up for all of you to stand alone.
For the Binyon's manager: You may think you are making enough money, but obviously, people are choosing LensCrafters and Sears just down the way. LensCrafters and Sears are getting what could be some of YOUR profits if you behaved better. Thus the stupid part of "Rude and stupid."
Poor service. Dr. Kautz was great. He was informative and friendly. The salesmen were awful though. When I was picking out my glasses they were never there to help unlock cases or answer any of my questions. I understand being understaffed, but completely ignoring me while I've been there for over an hour is rude. Then when I am ready to purchase my glasses waiting on 5 other people before doesn't make sense. Along with saying I'm going to be helped next and helping yet another person. I have not picked up my glasses from here yet. Hopefully I love them. But I would never go back there again and recommend going anywhere else but here.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Binyon's on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.