Portland >Pets On Broadway
You may be stopping in just for pet food, but you'll get distracted by the fish, birds, and cats. The store is huge, as far as pet stores go but still locally owned.
Pets on Broadway proves nostalgic for me with the rows of fish tanks and bird displays, like the pet shops of my childhood. However, two clever ideas at Pets of Broadway bring me back to contemporary times: bird food available in bulk, and cats for sale borrowed from the Oregon Human Society to promote adoption. Pets on Broadway is the best of both times.
I felt very Portland going into this local pet shop. Great, friendly staff and if you sign up with them they hold all your receipts so you don't have to keep track if you need to exchange anything. For dog people they have fun dog "cookies" for purchase!
HUGE, I mean MASSIVE collection of pet care goods and a good collection of birds, rodents, reptiles and fish. Knowledgeable staff that always helps me carry out my huge bag of cat food. This is the closest to a Petsmart, but actually owned by locals, that Portland has. Everyone comes here and I'm no exception.
Is this love.... that I'm feelin'?.
Ok, I know some of the other reviewers have complained about customer service, and I really have to say I'm convinced they are just stuck up people who expect everyone in the store to stop and wait on them hand and foot. I've been in this store countless times and have NEVER gotten anything but exceptionally friendly people who know what they are talking about. About the only complaint I have with their customer service is the fact they treat everyone the same! I watched a poor employee have to deal with a lady who found it absolutely necessary to bring her entire flock of obnoxious wiener dogs. I think there were 5 of them, but it sounded like 500 with all the barking. She was treated with respect and catered to regardless of her misbehaving animals. They even let her set up camp in the store and helped with training! This place goes WELL beyond the normal standard of customer service... These people really care about your animals and you. They always have several employees in the store ready to help you whenever you need it.
They extend that same friendly service over the phone, as well... Most places get annoyed by my "price check" calls... but this place seems to love them... And with good reason.....Everything is CHEAPER here... I've called around town to SEVERAL shops(including Petco and Petsmart) and the only place I found comparable to price is "Western Pet Supply"... however that's twice as long of a trip for me than Pets on Broadway... so the 50 cents I'd save going there would be spent on gas... To have an independent store be cheaper than the big corp store... well that has to tell you something about greed doesn't it?
I LOVE this store... They have a great selection for ALL of your pet needs other than livestock, AMAZING prices, staff that will accommodate even the most annoying customer and a genuine concern for your pets.... If you don't love this place there is something wrong with you!
Only thing wrong with this store is sometimes it is PACKED with so many HAPPY customers it's hard to walk around the store without everyone stopping to say hi to my pup. Other than that... I wish they would just move next door to me because I have this bad case of separation anxiety starting to develop. I LOVE THIS PLACE!
Could not believe how rude sales person was. I went to find a certain brand of food for my dog. I have tried about 6 different kinds because he has allergies. The kind I ended up with at my local independent pet store was not the best quality food, but he was tolerating it better than the more expensive brands. ANYWAY, I went there to see if they had it. The didn't and when asked if she had any suggestions on alternatives, the girl told me she could find "the second worst food" there is for me. There's more but I don't feel like it is worth writing about. I have NEVER been treated like that at any store in Portland and will never return.
The only pet store in my eyes.. I love Pets on Broadway! I have never had anything but positive experiences here. I don't get the rude vibe that seems so common from other reviews. Bri in the fish room is an Aquatic Goddess and impresses me more and more each time I talk to her. I will only buy fish from her and no one else. When I saw a documentary on Axolotl's she found one for me and called to let me know, she also held it for me for 2 weeks while I was setting up it's tank. I now have 6 aquariums ranging in size from 30 to 60 gallons all with Bri's help, and everyone is healthy and super happy. Once again I LOVE THIS STORE.
Recently, I posted a rather negative review of Pets On Broadway, because of an experience I had with one of the store's employees. In retrospect, I think it’s probably a mistake to dismiss the store entirely, based on the behavior of one employee… no matter how befuddlingly rude he may have been.
The truth is that I’ve visited Pets On Broadway several times in the past, and while I don’t recall much interaction with the staff there, I do remember some polite greetings and offers of assistance. I’ve always been impressed by their selection; they carry a variety of high quality foods, many of which you’d likely not find at one of the larger chain stores. In my prior review, I also commented on their high prices. Again, I feel that I was too harsh. After all, you’d have to expect that a smaller, locally owned store would have slightly higher prices than the chain stores.
All in all, my experiences at Pets on Broadway have been positive, and I’d recommend it for its selection and convenient location.
GREAT CUSTOMER SERVICE!!!. We have a LARGE animal family, and Pets on Broadway has bent over backwards to help us make this store our one-stop-shopping place for all (well almost all) of our pets' needs. So instead of wasting gas and time driving all over town, we know we'll get a good deal and excellent customer service there. The managers (especially Kali!) have worked so hard to special order for us and educate us on the best foods and products for our several cats and one dog. They've done everything possible to earn and keep our business. (And seriously guys, you NEED to give Kali a raise!) ;)
Good Food- Good Store.
This is an awesome pet store with awesome employees!!- If you ask a question it will be answered.
They have a decent selection of reptile, fish, bird and small animals & items- but this store does focus mostly on dogs and cats
If you want a good quality food for your pet -come here. They don't sell low quality foods... I think science diet was the worst food on their shelves... and science diet is pretty much everywhere... just like fleas and ticks.. (bleck)
They carry my ferret's food Evo! And they carry Oxbow small animal foods!! Awesome
Pets on Broadway is a great independently owned store. This is my favorite pet store in Portland. It's independently owned and I haven't been served by anyone there who didn't seem to like their job. The first time I went there was years ago to buy a finch and they referred me to their "finch guy" who was very helpful and really did seem to know everything there was about finches and care that they did well when I took them home. We've bought three finches, two parakeets and two hamsters there and all their food and stuff and we've never had less than great, friendly and knowledgeable service from their staff. They have a good selection of bird and mammal food - good organic seed and grain for sale in bulk. I also like their selection of bird and small mammal cages and toys and have bought lots of well-loved dog and cat toys there for friends. Most important, all the animals I've seen there looked good, alert and healthy. This is especially noticeable with birds and fish and their birds and fish look good, which is a sign to me of a good store.
Bad customer service. Sorry to say that I'm not impressed with their phone skills. I had every intention of going in to buy some supplies but answering simple questions seemed to be beyond the sales person's patience.
Wow. Where to start? For one, how do you know who the managers are? Unless you're going there pretty often, you wouldn't know. Correct? Also have you ever thought that since it isn't a major chain like PetSmart, they can't buy in bulk to keep their prices super low?
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