Pets On Broadway

12/24/09

The only pet store in my eyes.

by craftnerd at Citysearch

I love Pets on Broadway! I have never had anything but positive experiences here. I don't get the rude vibe that seems so common from other reviews. Bri in the fish room is an Aquatic Goddess and impresses me more and more each time I talk to her. I will only buy fish from her and no one else. When I saw a documentary on Axolotl's she found one for me and called to let me know, she also held it for me for 2 weeks while I was setting up it's tank. I now have 6 aquariums ranging in size from 30 to 60 gallons all with Bri's help, and everyone is healthy and super happy. Once again I LOVE THIS STORE.

• Pros: Fish, food selection, Bri
• Cons: I need to take two busses to get there

12/09/09

Really, really rude.

by malmatra41 at Citysearch

I'm just blown away by the way I was treated by the person who checked me out the other day. Throughout the transaction he didn't say a single word... not a hi at the beginning, not a thank you at the end... he just stared at the credit card machine, then flipped my receipt at me when he was finished. I told someone about this interaction, and that person told me that she thinks this guy is the owner of the place. I have my doubts about that, but if he is, or if he's a manager... or even if he's just a grunt, he should either get on some antidepressants fast, or find a job that doesn't involve customer service.

I will not be shopping there again, nor will I recommend this store to any of my customers... wow!

• Pros: My daughter likes the fish... that's all I can come up with.
• Cons: Very rude, high prices, no parking... and very rude.

10/15/09

GREAT CUSTOMER SERVICE!!!

by TraveledWoman at Citysearch

We have a LARGE animal family, and Pets on Broadway has bent over backwards to help us make this store our one-stop-shopping place for all (well almost all) of our pets' needs. So instead of wasting gas and time driving all over town, we know we'll get a good deal and excellent customer service there. The managers (especially Kali!) have worked so hard to special order for us and educate us on the best foods and products for our several cats and one dog. They've done everything possible to earn and keep our business. (And seriously guys, you NEED to give Kali a raise!) ;)

• Pros: Competitive prices, personalized customer service, long hrs.
• Cons: Wish there was more than one store! (i.e. closer to us)