06/15/09

truly personalized dry cleaning!

by Cin333

We have been with Thomas Joseph Dry Cleaning for 15+ years now and have received outstanding service. When we moved from the area 6 years ago we were very happy to know that Thomas would be able to provide us with drop off and pick up service. Thomas and his staff have always been very friendly and professional. They have gone above and beyond to meet our dry cleaning needs. Once there was a mix up in the delivery, and these were clothes my husband needed for a business trip the next day, Thomas personally went after hours and cleaned our clothes and delivered them late that night. He went above and beyond and we were so grateful!

05/12/09

Customer Service Supreme

by PDXPHX

My husband and I have been doing business with Thomas Joseph Cleaners almost since they opened. We have always received not only the services for which we pay them (i.e. cleaning, pressing, alterations) but we have received extra special handling whenever necessary or needed.

Thomas always greets us when we arrive like he is meeting us for the first time. What I mean by that is even though we have known each other for decades now, he never takes our business for granted.

• Pros: Excellent service provided with smiles
• Cons: None that I can think of at this time.

02/13/08

WORST dry cleaning experience EVER

by aliceaddict

I had heard this was the best dry cleaning place in Portland, but boy was I ever wrong!

I dropped off several expensive items to be cleaned. Once I picked them up, I discovered that several of my brand new shirts now were pilling, ribbons were frayed, and there were many unremoved stains.

I told the girl at the desk how unhappy I was with their service, and she snapped at me that I "should have mentioned that my clothes weren't damaged BEFORE they were cleaned"

EXCUSE ME?

She then further sneered and looked down her nose at me, informing me that because I didn't have any proof that the BRAND NEW items I had brought in were not damaged before they were cleaned, I would not be offered any compenstation and I was SOL. After arguing with her for a lengthy amount of time, she tried to call the owner who "wasn't available". She then promised to have him contact me - it's been months and I've had no response.

Needless to say, I will NEVER be returning, and I sincerely hope that Thomas Joseph will re-evaluate their "customer service"

I've been going to Sellwood Dry Cleaners (8326 SE 17th Ave) and they have been wonderful (1/3 of the price and none of that snobby attitude)

• Pros: NONE
• Cons: clothing damaged and not properly cleaned, terrible employee attitude, no response from management