10/23/09

Beautiful Flowers and Great Service!

by Rosebuds Boutique

I have used many Portland florists over the years but always return to Flowers Tommy Luke. Their friendly service and excellent floral arrangements set me at ease when I am planning a party or holiday occasion. I recently visited with Lou Scott, the new owner and her experienced staff of designers at the light-filled studio in NW Portland. I was impressed with the friendly service, imaginative designers and the selection of flowers in their studio. They helped me pull together ideas to create some fun and lovely designs. The gorgeous flowers were delivered, as planned, so I was at ease long before my guests arrived. The delivery staff was very friendly and helpful. My guests commented on how beautiful the exotic arrangements were and how they helped set the mood for the evening. I can say that the flowers and service are reminiscent of the excellent tradition that Flowers Tommy Luke has had in the Portland community for many years. Thanks, Lou for the success of my party!

• Pros: Traditional Values of Excellence

02/01/09

Address Correction: 2335 NW 23rd Place, Portland, OR 97210. Web Site: www.flowerstommyluke

by louellas

In spite of repeated requests, City Search has not corrected the studio address or added our website to our profile. Hopefully, this posting will get results. I also want to announce that, effective July 2008, Flowers Tommy Luke is under new management while still employing the talented designers that continue the legacy of providing Portland with exquisite floral products. Our committment is to provide outstanding customer service and personalized attention to every order.

• Pros: State-of-the-art design studio utilizing a unique water filtering system resulting in longer lasting floral arrangements.
• Cons: Call for directions or go to Google Maps

06/02/08

Service doesn't meet quality of the flowers

by shannonpl

Over the years I have loved the flowers my husband has ordered for me from Tommy Lukes. That's why I chose Tommy Lukes when ordering flowers to be delivered to a colleague who had surgery. I collected the money from ten co-workers, ordered the flowers and scheduled them for delivery a few days after the surgery. About ten days later when I was emailing the colleague, I asked if she had received the flowers and she said, "What flowers?" I called Tommy Luke a few days later and found out they hadn't delivered the flowers. They offered to go ahead and deliver the flowers (now two weeks post-surgery) or refund my money. Had I not asked my colleague, I never would have known the flowers weren't delivered and would have been charged for them. Tommy Luke should have notified me they hadn't delivered the flowers, and they should have tried to deliver them again, calling the recipient ahead of time to see if she would be home. All I got was argument about how we couldn't expect them to make repeated trips to the recipient's apartment if they don't know she wouldn't be there. The flowers are great, but the service was very poor.

02/28/08

Unique, exquisite arrangments and friendly service!

by FishKat

Be aware, they have moved! The person I talked to (when I was on 20 something and pettygrove) was really helpful to get me to their new location. (I'm embarrassed to admit I had to call him back and the second time he stayed on the phone with me until I found it). He joked when I arrived that he needed to put out flashing neon signs. Then they made a beautiful arrangement with me on the spot! She looked at vases with me and asked me how much I wanted to spend and what type of flowers I would like. I'm really picky and her arrangement was better than what I described. She actually finshed the arrangement faster than I wrote out the card! My favorite flower place in Portland, actually my favorite flower place anywhere! When I dropped them off at my friends house, her husband said he thought they were fake because they looked so perfect. He smelled them to confirm they were real ;)

• Pros: Quality Quality Quality :)
• Cons: hard to find location the first time if you don't know they've moved

10/25/07

Tommy Luke is # 1 for Flowers !!!!!!!

by ckminekc

I had a sick relative at OHSU hospital, and Tommy Luke was who I called for flowers. I heard about them at the hospital. They were so helpful, the owner was so polite and professional. They arranged a beautiful bunch of flowers and I was very happy with my choice to call Tommy Lukes for flowers. I only recommend Tommy Luke.

07/23/07

Rude customer service

by pknievel

I called today to place a simple order for balloons to be sent to a sick child at Doernbecher's Children Hospital. Apparently, Tommy Luke is Doernbecher's preferred florist. (?) The person on the phone at Tommy Luke was impatient, rude, and unhelpful in describing what products were available for children. I won't be calling them again.

• Pros: None
• Cons: Worst customer service

03/28/07

Best Florist in Town

by shale0324

Tommy Luke did my wedding last weekend and they did an outstanding job. Anthony created a theme that fit me perfectly. I had zero ideas when we first met, but Anthony created a masterpiece! Our guests enjoyed our centerpieces so much they were begging to take them home. Anthony was extremely easy to work with and I would recommend him to anyone. Every year as a gift from my parents I receive a bouquet from Tommy Luke's for my birthday. Each and everytime, I see the most beautiful arrangements, very classy! You will not be disappointed if you choose Tommy Luke.

12/11/06

Great florist!

by yayeer

Tommy Luke Flower is my default florist in Portland. Anthony took care of my wedding and surpassed my expectations--that is a lot to say coming from someone extremely picky like myself. He is extremely passionate and knowledgeable. I can see that his direct way of communicating can be perceived as less friendly but he gives you great results. I am tired of people being "sweet and nice" but they can't deliver what I am asking, so I have a lot of respect for people like Anthony and his team who can listen to your ideas and surprise you with something greater. I have since used him for special occasion arrangements and all I tell him is what it is for and what my budget is. I am always pleased when I show up to pick them up.

09/07/06

The best shop in town!

by mh2997

I couldn't agree any less with the bad reviews. The owner is exceptionally creative and personable. Mr. Vuky and his staff did a remarkable job on my wedding, I was beyond words! I use Tommy Lukes for all my flower needs because of their innovative design and unbeatable quality. I recommend them to all my friends and family.

• Pros: Creative design and premium flowers
• Cons: will not find carnations, mums or babies breath

07/17/06

Owner has bad attitude!

by jsdancer

Went to location to order special flowers. Arrangement that arrived was not what was agreed upon. Name was mispelled on enclosed card. Owner has bad attitude.

• Pros: Nice roses
• Cons: Owner's bad attitude