Aequis Spa
Portland, OR 97205
Phone: (503) 223-7847
Fax: (503) 223-9202
02/06/2008 Posted by portlandmoneymaker
I've been going to Aequis since 2004 and have seen a number of changes. Some have been good (bigger space, more showers, etc.) and some have been bad (high turnover rate of therapists, ugly bathroom and questionable customer service). I try to give most businesses the benefit of the doubt, keeping in mind the changing climate of the economy and the changes to Portland in general, but the lack of consistency is still bewildering to me. Three of the best massage therapists that I've had (in Portland, not just Aequis) have "moved on". Since their business cards only state their first names it is impossible to find them again. The receptionist is also zero help in "trying to find out their last name" so you can find them elsewhere. Actually, the receptionist failed "customer service 101" since she likes to tell people that she'll "call them right back" and then doesn't at all. How can Megan stay in business with dopes like this as her representatives?
Pros: Easy to find downtown, free foot massage included with every massage.
Cons: Contentious customer service, high turnover rate of therapists.
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