Aequis An Inclusive Retreat

03/04/09

Amazing service and the best massage I've had in years

by elizabethsm at Citysearch

I have been to Aequis several times and enjoyed each visit. That's why I decided to schedule a super-special night out with my boyfriend for his birthday there with a couple's massage in their tower suite. As far as romantic places and treatments go - this one is one of the best I can think of in town. We were greeted with champagne and chocolates; given a food bath and took a sensory journey (picked out our scents for our massage oil) then shown into the Tower Suite for our massages.

The only regret is that I was so relaxed that I fell asleep for most of my massage - I really did try to stay awake too! It was impossible!

Thank you Megan and staff for another serene and perfect visit to Aequis!

12/03/09

WORST CUSTOMER SEVICE EVER!!!!!!

by deborah111 at Citysearch

My husband bought me 3 package treatments consisting of facial, massage, body exfoliation and pedicure each package was to be 4 hours long and cost 200.00. scheduling appointments were extremely difficult and about 4 weeks out. on my spa day there was scheduling errors and only the facial and massage was preformed. when I asked about the other services we had pre paid for I was told sorry I would have to re schedule but no time for the next month but a manager would give me a call. two days latter no call so I called the manager who was so rude and argued with me regarding what was in my package!. lucky for me my husband had printed out the package when he purchased it. I was so angry after talking to the staff I decided I would wait and cool off and call back later 3 months later I called and asked to have the gift certificates mailed to me again the phone staff was so rude. She actually tried to rip me off and only give me the services that were miss scheduled the first time (pedicure and exfoliaton) and not give me the other whole package which was purchased.

We purcharsed a 600.00 package 3 full day spa treatments once this company has money in hand they do not want to deliver on the services

I would advise anyone not to go to this establishment and certainly not to buy gift certificates because they make it impossible to use them.

• Pros: Nice atmosphere
• Cons: customer service and managment

11/13/09

A true retreat

by TeslaGirl at Citysearch

I feel healed after my hour massage at Aequis. From beginning to end, it was a deeply gratifying experience that relaxed my every nerve. As my mind wandered over work and what people were thinking, the staff at Aequis brought me back to earth allowing me to truely enjoy myself in the moment. It all started with a sensory journey where I blurted, "I like lavender." The therapists informed me, "Close your eyes and what you like might surprise you." Indeed, lavendar smelled like rotten oranges to me as my nose chose what I needed that day. My foot soak and calf and foot rub had me in a trance and ready to receive a body massage. I was comfortable and warm as a kink in my neck disintegrated to the nothing from which it came. My therapist used her abilitys to respond to my bodys needs and some real healing was accomplised. I'm excited for my facial!

• Pros: Response ability

11/12/09

Most amazing couples massage ever

by ChrystalP at Citysearch

I planned a wonderful couples massage with my husband. Not only was the staff friendly and the atmosphere very pleasing and calm but what makes a great massage is a skilled therapists. I have never had a better massage experience and am going back.

• Pros: Therapists really know what they are doing
• Cons: booked pretty far out on the weekends but I've managed

10/30/09

Instant Transformation

by tommymc59 at Citysearch

If you're looking for the total spa experience, there is no spa in Portland that matches Aequis. The minute you walk in, you're taken to a far away tranquil environment that instantly relaxes you. Lighting, decor, staff training, facility, and treatment all work together to reinforce this atmosphere. Superb.

I have treatment scheduled next week -this will my first visit since they moved to their new location in the Pearl . Cannot wait.

• Pros: Atmosphere, treatment, energy
• Cons: parking

10/06/09

I'm not going to try THAT hard to give you my business!

by sherigo at Citysearch

Despite the recent reviews I attempted to make an appt. for a treatment. I never got a call back. I don't care how exclusive you are, it is simply bad business not to return phone calls. I refuse to make attempt after attempt to make an appt. There are plenty of other spas in the area that I'm sure will actually pick up when I call and schedule an appt.

• Pros: ????
• Cons: No respect for prospective clients

10/06/09

Wonderful

by heart2heart at Citysearch

I just had the most amazing massage! Matthew is amazing he had just the right pressure and worked out all my soar spots. Thank you I will return!

• Pros: LMTS
• Cons: none

10/02/09

Gift Certificates Worked Out

by Jhops at Citysearch

The girls had the place to themselves and were treated above and beyond what was promised. They did a great job and although they were very difficult to get a hold of, and scheduling was difficult - not sure what happened but once contact was made things fell into place and the princesses were granted their every wish.

• Pros: The girls were pampered like princesses
• Cons: Difficult to get a hold of....

09/22/09

Happy to see some good posts for a change!

by padawa at Citysearch

Glad to see that people are still getting good massages.

09/21/09

I've just kinda been watching

by PsychMajor at Citysearch

This fascinates me.

Does anyone really believe that ex-employees just hang out on their former employer's citysearch reviews all day?

Further, IF they are ex-employees, do they not see they have far better avenues than this to resolve their issues (assuming this isn't just a defamation play)?

Or maybe they don't even want resolution? (which would be reallllllly pathetic.)

I've been to Aequis a few times. Most times it was excellent. One time they really bungled up my session. It happens. You know what? Megan took full responsibility for the situation (though it wasn't really her doing... it was one of her staff... maybe you?) , and rectified it to my satisfaction.

This leads me to believe from experience that she is one who will take responsibility for her actions, and that your accusations may have ulterior motive. Rather than pursue an ineffective (at best) campaign on citysearch, why don't you pick up the phone, call Megan at Aequis and work to a resolution (here's the number: 503-223-7847). As others have reported, you might get an answering machine. So... give up? Hell no, show some courage and leave a voice mail. Then you two can talk and reach a resolution, UNLESS, of course, this whole citysearch campaign is nothing more than an inability on your part to accept responsibility for YOUR actions (you know, the ones that probably got you fired... you did say ex-employee, correct?)

Defamatory fake "reviews" that don't help people decide whether Aequis is right for them are NOT the solution.

Heck, I'm not even with Aequis, and your drama has gotten under my skin, enough to prompt me to post. I can only imagine what your former friends still working at Aequis think of you for trying to put them out of a job. Take some responsibility for once, drop the hide-n-seek libel, and IF there truly is an issue, get it resolved. You know, like a civil human.

• Pros: Good place.

09/18/09

World Class

by BarinaM at Citysearch

My husband and I had what I would classify as world class massages there. It was a little tricky getting an appointment, but we're originally from NY, so we're pretty used to the good places being hard to get into. Bottom line for us: it was worth it.

• Pros: Quality. Professional. Relaxed.
• Cons: Parking enforcement in the area are diligent.