11/06/09

awesome spa, ok hotel

by charlie 21

The spa was amazing. They were offering awesome deals and were able to get us appoinments first thing the next morning. Everyone in the spa was so helpful! I got a facial and massage, both great.

The hotel was ok. Very nicely decorated, but rooms were not as nice. TV was 10+ years old and the remote hardly worked. When we called to get the TV fixed after the screen kept going blank, we were told it was not an option because it was a ComCast issue, when we asked to be moved rooms we were told there were no rooms avaliable for our room type. We asked for an upgrade and were denied. TV was eventually fixed though.

Parking was expensive at 19/night for over night parking. Valet staff were very friendly.

Would probably not return to hotel next time I was in Portland, but would definitely return to the SPA...

• Pros: spa
• Cons: rooms

08/07/08

Best Spa in Portland

by PDXRunner2

New to portland and found this hidden jem. The gal who gave me my facial said she had been there for 3 years, wish I remembered her name, but she was an absolute doll. Her facial massage practically put me to sleep. I will definitely be back.

• Pros: Spa has valet parking from the hotel
• Cons: None

08/03/08

Ooh La Spa! And they have Guerlain.....

by lovinthelife

Loved the Spa, down to the last detail! The ladies there made me feel like I was a queen, doing everything in their power to fulfill my every wish. EVERYTHING was included in the price of my treatments. I was surprised they have Guerlain skincare, which is so luxurious, it is hard to find anywhere. I have loved the Super Aqua Serum for the body and was able to have some shipped to my home for no additional charge! I started out in the gym, went to the spa and relaxed in the jacuzzi, steam-room, and sauna. I had a body polish, (AMAZING) it was on a wet table with multiple shower heads running over me the whole time... aaah and then the massage and facial. Dana Ray and Natalie gave me the best treatments, I would have to say, I've ever had. Both were so knowledgeable and sweet. The facial came with facial waxing and brow and lash tinting (I'd never had tinting before but now I am addicted: I no longer have to wear mascara)....... I could go on and on, but I just have to say the chop chop thing on my feet was soooooo incredible! Thanks ladies, I feel incredible! Portland is definitely in my top 5!

Ciao!

• Pros: All inclusive spa
• Cons: I don't live there :(

07/28/08

Awful customer service and no self-parking

by duckgrl

My husband and I frequently stay in the Portland area but this was our first time at this hotel. The first thing that I found very strange and inconvenient is that we were required to use the valet service in order to park our car. There was a very large parking lot just steps from the hotel front door, but they were requiring that I pay them $18 to have someone park my car for me. Ridiculous! The valet person told me that they do not own the lot across the street and that they had limited valet spots. He even divulged that they didn't have enough for the entire hotel! I soon realized it must be quite hectic there if the restaurant is full and there is an event at the hotel or people at the spa. It was very unorganized and a ridiculous way to nickel and dime us. Also, our room wasn't ready when we arrived. We had to be at an event in a hour and the woman at the front desk told us to come back so she could call housekeeping. I asked if she could call while we waited and she finally did after much hesitation. Finally, I had to ASK whether or not they had other accommodations where we could shower and get ready before she offered us a shower at the spa. The last straw came when I ran into a person from housekeeping in the hallway the next morning. I said good morning and her response was a scowl and an inaudible mumbling. I guess the staff is as happy about the place as I am! I will never give this hotel my business ever again.

• Pros: room was clean and neat
• Cons: horrible service and no parking!

02/04/08

Everything you've every wanted...

by Jimmyjo7

I came into the spa with a girlfriend of mine and was blown away by the fact that I didn't even know this place was here. I recieved the best facial I have ever had from Aracili who really took the time to give my older skin what it needed and well as give me easy recomendations of what I could do at home. My massage was more relaxing than I could imagine and even when my services were done, they let me relax in the ladies lounge area for as long as I wanted. Amazing experience and everyone made me feel like I owned the place. I will definitely be back.

• Pros: The whole place. The tip is even included in the prices.
• Cons: Parking was confusing.

01/11/08

Best Hotel and Spa in Portland

by violethaley

Gorgeous views, free valet, the best massage I've ever had, the best facial I've ever had, and an enormous exercise facility! What more could a girl ask for?

• Pros: Location, Massage Therapists, Personal Trainer, Group Fitness Classes
• Cons: That I can't live here!

12/20/07

Classy and Modern Hotel

by choiceman

Modern rooms with convenient location

09/17/07

Wonderful 1st Anniversary!

by nwhurleygirl

My husband took me to the Avalon for a relaxing "close-to-home" getaway on our 1st anniversary. We had such a great stay. Upon checking in, we received a complimentary upgrade from a regular room to a junior suite for our special occasion. The room was gorgeous and we had a balcony with a partial view of the river. When we entered the room, there was a chilled bottle of champagne awaiting us and in the morning, a complimentary continental breakfast was available with fresh apples and fruit, pastry, cereal, tea and coffee. During our stay, we enjoyed the jacuzzi and fitness room - both of which were clean and in good repair. I will definitely stay at the Avalon again and recommend it to friends and family.

07/17/07

Avalon Hotel and Spa. Very poor in every way

by frequentflyer09

DO NOT STAY HERE!!!!!!!!

I recently stayed at this hotel, and the best I can describe it as is a Motel 6. Upon check-in I was told that the room that I had guaranteed with my credit card was not available, and I would have to be down graded to another room. They offered to comp my room for the night, but this was of little comfort since I had a suite reserved and they put me in a basic room, which they told me had a view of a hill, but in reality it was a view of an office building!!!.

To make matters worse I was there for a getaway with my wife, and when I called to order 24 hour room service which they had advertised on their website, I was told that it was too late to order any drinks containing alcohol. I have stayed in hotels all over the world and have never run into this problem before, what type of hotel claims to be luxury and cannot bring wine to your room after 11 P.M.?

To make matters worse the people in the room next to me were having a party and no one ever calmed the party down. They said that they had gone up to talk to the people, but they girl that I spoke to said that was all she could do. I came down to the lobby to ask for my money back on the room and I was told no, I asked for the manager to call me and have not heard anything as of yet. (This was more than a week ago!!!)

I beg all of you whom are considering staying at this hotel to not do it, their are many nice hotels in this city, whom are glad for your business, and not just to take your money.

Oh and as for the river view, I walked around the building and saw that most of the rooms were blocked with trees, so I do not see how these people could see the river anyway.

• Pros: I did not catch any diseases
• Cons: Too many to list

03/27/07

Watch out for extra charges on your bill.

by lanwanman

I stayed here and everything seemed OK during the stay, nothing special but not bad either. Trouble came later when I recieved an unknown charge on my credit card for an extra $200.00. When I called to ask about the charge I was told that it was a cleaning charge for smoking in the room. The problem is I do not smoke and didn't smoke in the room. It didn't smell like smoke to me when I was in it and unfortunately the hotel refused to even discuss the issue or issue a credit. Watch out, they may have maids that smoke in the rooms and then you get dinged on your credit card for it. I am reporting this unethical behavior to Better Business as well in hopes that other consumers do not get ripped off by this company.

• Pros: location
• Cons: unknown charges and unethical staff members