Kalista Salon & Spa
Portland, OR 97214
Phone: (503) 230-8952
08/14/2007 Posted by darlakay
I've been reading the comments for well over a month now & never said a word, til now. I had extensions done by Kim on June 15th. I went to her on the 13th for a consultation & was told my hair WAS long enough for extensions. (I had pretty short hair) When I left the salon I was ecstatic! Finally long hair! And by the way, I had a lip wax & pedicure too. WONDERFUL! Anyway, I woke up the next morning & it was a nightmare! My head was hurting so bad, I had sores all over my head from the glue, where it was fused onto my own hair. My hair was pretty short, so the hair was fused pretty close to my scalp. I called & left a message on the recorder for Kim to call me, but never heard from her. I called later in the day & talked to the receptionist & was told "she's with a client". Understandable. The salon was closed on Sunday & Monday & I could not wait til Tuesday. I made it thru Friday night, then on Saturday night it was unbearable! Sunday night it was repeated. Because the hair extension was glued to my own hair so close to the scalp, cutting them out would make the hair uneven all over. And since it was short to begin with. I went to another Salon on the 18th & had them cut out & then had the head shaved to be able to put this nightmare behind me and let the hair grow at the same rate all over. What surprised me the most, was the fact that I never received a call from Kim, when I left two messages, then there was not even a followup call to see how I like the extensions. We could have handled this privately if she just would have followed up with any type of customer service! I'm not a former employee, I'm a dissatisfied customer. I want my picture removed from the web-site, as I would not recommend this Salon for extensions, based on my own personal experience. And I ask.......why have this site if they erase all the negative comments & keep only the positive feedback??
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