Kalista Salon & Spa

02/18/09

bad hair extension service

by learin at Citysearch

This place was great when initially putting in hair extensions (although extraordinarily pricey). However, when some started coming out and needed replacing, they wanted to charge me to replace them! If the job isn't done right the first time, there should be no charge to fix it, especially considering the price I paid! I would not recommend this place for hair extensions. The customer service was lacking, at best.

• Pros: ambience- free tea, coffee or wine
• Cons: snotty service

11/13/09

Kalista salon ROCKS !

by supershelbi1040 at Citysearch

I've gone to Kalista salon and spa a few times, always doing crazy things with my hair and it turns out great ! The girls deffinalty know what there doing, and the colors have always lasted till the next time i go in. I love it!

• Pros: Best hair dressers ever(:
• Cons: nothing!

11/07/09

Never again

by lalu00 at Citysearch

I went to Kalista because I had a hair appt. I usually go to another salon but my hair dresser is in Europe for 3 months so I had driven by this place before and thought I would give it a shot. I arrived and stood their about 10 min before anyone even noticed me and then was told to wait and I would be seen soon. I don't even know the name of the girl who was going to do my hair bc I was told everyone is great and they booked me with who was open that day/time. I waited for 30 min and no one ever took me back so I walked out. I too heard all the girls laughing and being very unprofessional. I can't believe this place is able to stay open. Plus it looked dirty so I'm prob lucky I walked away. I wish I would have read all the bad reviews before I went.

• Pros: Nothing
• Cons: Everything

11/03/09

HORRIBLE HORRIBLE HORRIBLE salon

by kati908 at Citysearch

I got my hair colored there 2 weeks ago and it turned out horrible. I expressed very nicely that I thought the highlights looked more orange than blond and was totally ignored. I left a message with the owner and never got a call back. Everyone there seemed hungover and spent all their time gossiping. So unprofessional and so not worth the money or time. I recently over heard a nurse whom I work with also talking about a very bad experience she too had there. So bad that she is getting her lawyer involved. If they would return phone calls and actually act professional I'm sure alot of this could be avoided. However, they prob should hire people that actually know what they're doing bc this salon does not. Please take all the bad reviews seriously bc I did not and my hair is paying for it. It also looks as if the girls there wrote some of their own good reviews due to all of the negitive ones.

• Pros: Nothing

Response from this business

betsyrose– November 06, 2009 at 11:10:28 PST

I promise you, We have no idea about this situation. Please contact the desk to explain further! I can assure you we do not do our own reviews at all. We would love to fix this and resolve this matter as soon as possible.

10/29/09

Faithful Customer For 7 Years Gets Damaged & IGNORED

by trinitygirl79 at Citysearch

I've been one of the owner Kim's customers for seven years. My last time in for color and cut she damaged my hair. It was dry, rough, brittle and felt like ends were broken. I called her the day after the appointment to see if anything could be done to help repair it. She was off that day so I left a message. After no response for over a week I called a second time. I was informed she was too busy to call me and was asked to email her instead, that maybe I might be able to get ahold of her that way but no guarantees. I don't think after being Kim's customer for SEVEN years that I should have to be the one going out of my way to get her to call me. I left another message and am not surprised she never called me back. Anybody who knows anything about customer service would have had the courtesy to call me back. It's obvious she doesn't even appreciate loyal, longtime clients who just want a little advice. It's been a month now and my hair still doesn't feel normal....

SO THEN today I get this auto email from Kalista Salon complaining about how all their good reviews were wiped off sites and that the bad reviews are former employees conspiring against them. They are asking their customers to write good reviews and to just call them if they had any bad experiences. What a joke, they don't even call people back.

So here is my response to their auto email:

The truth is there's a lot to say about their bad reviews too. I've been going there for years and the employees ARE catty and DO talk trash about other employees and customers in front of people all the time. I put up with the drama because I liked the way my color turned out. No more drama for me, I will gladly go somewhere else now.

• Cons: Drama

Response from this business

betsyrose– November 02, 2009 at 09:56:06 PST

Hello, I have no idea about any message about one of my clients getting there hair done and it being damaged???? Who is this?? I would have called you back immediately. I never change formulas or do anything out of the ordinary so if I damaged your hair I have no idea about it. I honesty could not think of one of my loyal clients that would write this and if you are for real, I would have called you! I never ignore my clients. I am so sorry if this happened to you! If I got a message I would have called you. The message may have never made it to my box. I am very sorry for that!

10/29/09

Lipo Massage

by victoriajasmine at Citysearch

I can't wait to go back and get more sessions. Spa is really clean, good atmosphere.

• Pros: They were on time when I came in. Very friendly staff.
• Cons: None.

Response from this business

betsyrose– November 02, 2009 at 09:56:48 PST

Thank you for this response! I love LIpo as well... No more cellulite!

10/29/09

PERFECTLY Pleased!

by Happyheidi at Citysearch

I am sooo thankful to find Kalista! I was looking online for a salon that knew what they were doing with hair extensions. I was impressed from the very beginning when I stumbled across Kalista's website. I had looked at numerous other websites about hair extensions, and Kalista was very thorough on their procedures and the pros and cons to hair extensions. I scheduled a free consultation and after the consultation, I left even more pleased and excited for my new look! It gets even better folks...I have my hair colored blonde as well, and if you are a person who gets their hair colored blonde, you know what I mean when I say it is HARD to get the right blonde for your complexion. Well after chatting with my stylist about how I was not happy with my current blonde color she knew exactly what I was looking for and managed to create the PERFECT blonde color I so desperately was looking for! I left the salon with beautiful blonde top quality extensions! I have had them in since the first of July and they still look amazing! I workout frequently and this has had no effect of the condition of my extensions. When I first had the extensions put in, my friends would say wow your hair has gotten so long it's really pretty. When I tell them that they are extensions they are so surprised because they look so real. I highly recommend Kalista for hair color and extensions! I'm eager to try their other services...Cheers!

• Pros: top quality hair for hair extensions, knowledgeable, unique

Response from this business

betsyrose– November 02, 2009 at 09:58:43 PST

We love extensions!!! THank you for your review!

10/17/09

Absolutely fabulous!

by kdl_woohoo at Citysearch

My husband and I had a couple's 90 minute massage about 3 wks ago at Kalista's. It was absolutely wonderful. We highly recommend. They have good prices, great staff, etc. We were highly impressed by the professionalism, and we will be back! It was a great present for my Hubby's bday!

Danielle (& Phil)

• Pros: easy to find, laid back, professional

10/07/09

A magical adventure

by Bradleefrance at Citysearch

I experienced a massage and was amazing. From the moment I walked in I was welcomed instantly by one of the staff. I was then asked to fill out a comment card in a separate room with a lovely chocolate cookie and glass of water. It would take a novel for me to descibe the amount of detail that went into every inch of that salon! I would HIGHLY recommend this salon to anyone!

• Pros: Very stimulating/relaxing at the same time
• Cons: Definitly need a tour to see the whole place

08/31/09

great cut, and I am so excited for color!

by hwinken at Citysearch

I live in the neighborhood of Kalista and have been thinking about going in for a while. And I finally did, and I am so happy. I have long low-mentanance curly hair. When I asked who I should see the receptionist suggested Sarah.

Sarah greeted me with a friendly smile, and then really took the time to talk to me about my struggles of my hair. She then went on to give me a great cut. I am SOOO happy. I have been to so many people that have butchered my curly hair, and Sarah did such a great job. We then talked about color and she had some fun ideas to do. I can't wait for my color appointment!

• Pros: stylist that listens
• Cons: none

Response from this business

betsyrose– September 09, 2009 at 07:29:16 PDT

Thank you so much for the review! We love to hear that our clients are happy and well cared for! I will make sure sarah sees this.

08/28/09

I love this place!!!

by Keri M at Citysearch

I've been going to Kalista for about 2 years. I love the atmosphere, it is so relaxing. Kim and the girls are so welcoming and friendly, when I go in, I feel like I am going to see old friends. Great customer service!!!

I have had my hiarcut, a spa pedicure, foot detox, and eyebrow waxing. I have always been extremely pleased with the results. I have wavy hair and Kim always cuts it using a flat iron. I've never had anyone do this before, wow what a difference it makes. My hair ALWAYS comes out perfect!

I am so happy I found Kalista. I would recommend it to any one looking for a great place to relax, have great spa treatments, and perfect haircuts.

• Pros: A very relaxing experience.

Response from this business

betsyrose– September 09, 2009 at 07:37:22 PDT

Thank you so much! We love it when we get great reviews. Naturally!!!