FUJI'S JAPANESE RESTAURANT

03/26/09

Poor customer service

by jodypdx at Citysearch

Went to Fuji's for a friend's 50th birthday. Food was okay & service was good, but my friend forgot her birthday gifts in a clear plastic bag under her seat when we left. We were the last group out of the restaurant side that night, so we didn't worry about it too much as we figured she could call them first thing the next day & come by to pick it up.

She called the next morning to see if they set the package - which included $50 worth of lottery tickets - aside, but no one claimed to have seen it. She told the manager she was on her way in to speak with them about the situation. When she showed the hostess told her the manager wasn't in (even though she had been on the phone with the manager less than 10 minutes prior).

Seems like the manager was avoiding a situation that needed to be dealt with - theft, unhappy customer, but wasn't willing to do anything to make the situation right.

We were a group of 8 & NONE of us will ever go back to this establishment. All of us are very unhappy about how this was handled and are telling everyone we know about our experience.

There are plenty of quality restaurants to choose from in this area & we are happy to support those that provide better customer service than this....

• Pros: Example: best croissants in town
• Cons: What are the drawbacks?

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Comments

kimberly112– May 23, 2009 at 17:40:14 PDT

This situation is very unfortunate and we are sorry that the patrons of our restaurant left or lost their birthday gift bag.

We frequently have customers leave items behind, ranging from their phones and purses to their baby bottles and jackets. We do not have a lost and found box, but have accumulated many items and continue to hold them in the event that owners return to claim them.

kimberly112– May 23, 2009 at 17:40:40 PDT

DESPITE OUR EFFORTS, WE ARE NOT RESPONSIBLE FOR ITEMS LEFT BEHIND.

Our service staff is very honest and has never experienced any theft internally. We are truly apologetic for the loss of the aforementioned item, but regret that we can not and will not take responsibility for the loss.

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10/03/09

The Best Shushi place I have ever beem to.

by Kaylenb at Citysearch

Fujis is a great sushi place I have ever been to. The only thing is, is its so crowded. Thats about the only con I have to say about this place. The sushi there was very delicious. I don't know what people are talking about when they say it was horrible or, something was raw, usually sushi is raw. Besides that I really love it and i'm a kid. You don't get a kid to like sushi that often. Well The sushi was fantastic, and it always makes me feel like i'm not too full and i'm not to hungry, when I leave. I feel just right. I give fuji's a thumbs up!! Check out there dish the yum yummy its very good!!!

• Pros: Best sushi, and good service
• Cons: I dont have any.

03/12/09

We love it, but watch the chicken

by AprilK at Citysearch

We have been to Fujis several times now. Some for dinner for the hibachi dinners, some for lunch for sushi. The first time we went, after hearing rave reviews from a friend, we had a pretty bad experience. I ordered a side of teriyaki chicken, and after biting into a large chunk of chicken, it was BLOOODY raw!!!! I was horrified! I immediately notified the staff. At first they acted as if they didnt understand the big deal. When they took the chicken back to the chef, they came back to me with the laamest excuse ever... "Sometimes its hard to tell if its cooked because of the sauce they put on it." I almost laughed in their face. However, they did refund my purchase, and I did not get sick. We decided to give Fujis another try after this, and have nothing but a fantastic time. But Im always cautious now.

• Pros: fantastic food
• Cons: alittle expensive dinners, watch the chicken

03/03/09

Poor service!

by CSMobileUser at Citysearch

Ordered takeout last night and realized once I got home that they forgot my miso soup and also messed up my order. When I called to let them know what happened the girl told me she remembered me and said that she gave me exactly what I requested. I said that's not possible since I know the fried rice I "requested" has eggs and I'm very allergic to eggs! I took the food back and the same girl still acted like I screwed up. I just wanted her to fix THEIR mistake, which they did. It was frustrating to say the least. The food is good, but the girl should have just apologized and fixed it instead of having an attitude and trying to prove a point.

11/22/08

home away from home

by nicebrad at Citysearch

I have eaten there dozens of times. My friends eat there as well as my co-workers. Every time I take someone new they become a regular. Great food... very friendly service and they will go out of the way to help if you want something special.

wonderful.

• Pros: food and service
• Cons: seating can be limited occasionally

10/18/08

best sushi and sauce value after 830p and drinks

by preea11 at Citysearch

if you go after 830p you can get $2 well drinks and sushi for 20% off what better value. for 2 people you can eat for less $30. they have the best special sauce and sunnyside roll, staff are great and friendly.

• Pros: sushi/ value , $2 well drinks after 830p and 20% off
• Cons: more booths for sushi! with this value people are going to show up

01/16/08

Great everything! So good!

by littlebunnygirl at Citysearch

We went to Fuji's on a weeknight for our anniversary. The service was great, the food was great, and the prices were competitive. I can't believe how much food we got for our money! We had the hibachi dinners. Really great miso soup and fantastic calamari. The server was attentive and our chef was a very nice man. I would imagine that the parking can be kind of weird, but we didn't have any trouble as it was a Wednesday night. We will definitely be going back for their great happy hour deals - 20% off sushi after 8:30pm to close every night and $5 big beers and sake. Overall, a fantastic experience.

• Pros: food and service
• Cons: it's not closer to my house

06/27/07

BEST RESTAURANT PERIOD!!

by sushi_sushi_sushi at Citysearch

Oh man my first experience at Fuji's was awesome and we go back now at least 1 every two or three weeks whcih is a lot but the service is excellent and the people are so friendly take out is a breeze this is the best sushi/japanese restaurant I have been to and I recommend to everyone I know on a costnat basis. Well done to all the chefs and people that make Fuji's the best reatuarant!

• Pros: EVERYTHING THIS PLACE IS THE GREATEST LITTLE SECRET RESTAURANT
• Cons: the only con is the restroom because there is only one for eash gender and no changing thing for when you bring the baby

03/25/07

Great Food/Service at Fuji's - Happy Hour after 8:30pm EVERY NIGHT!

by amberhealth at Citysearch

I would say the best bar-sushi (conveyor-style) I've been to in Portland. Plus, the other half of the menu where they cook the food for you and perform tricks is great too! Definitely recommend Fuji's Special (sushi rolls) and get a little extra Fuji Sauce too! They are always very friendly, quick with the drinks/refills, and quick with the sushi you order. On only one occasion were the drinks delayed but they were short-staffed and busy that night. Great place to grab food to go, to sit there and eat in 30 minutes or invite a group and watch a chef prepare your yakisoba noodles with beef tenderloin and veggies! I would definitely recommend this place to anyone. Remember, 20% off sushi after 8:30pm as well as drink specials! Can't go wrong there, right?!

• Pros: great service, great food, friendly staff
• Cons: the parking lot is a little funky and crowded at times

12/28/06

GREAT FOR DATES AND A QUICK BITE TO EAT!!!

by moto_dave33 at Citysearch

I have been to Fuji's Restaurant countless times for both dates and just to grab a quick bite to eat. I have always been greeted with a warm welcome and quickly served with drinks. The food has never been anything less then impeccable and my experience there is always a pleasure. I have come to know the employees at Fuji's very well over the years and always leave a generous tip for their hard work. if there was anything above a 10 I could give the Restaurant I would. Its just sad to hear that jerks such as depuydt342000 give Fuji's a bad reputation.

• Pros: Newly remodeled
• Cons: not a lot of parking