Amazin Glazin
Portland, OR 97202
Phone: (503) 233-2566
06/22/2007 Posted by responseim
It seems that Sheenalena was angry about the tile being thrown away after she had called and was assured that it was still available. It sounds like this phone conversation occured after the 30 days. I bet this anger could have been avoided if the shopkeeper had simply called to let people know that the tiles were going to be thrown away and if they weren't picked up before then they would no longer be available. Many businesses offer grace periods to build in goodwill and establish excellent customer relationships. This may have helped calm Sheenalena as well. Maybe next time Amazin' Glazin will think about the customer service angle.
Pros: Not very busy
Cons: Needs to consider their customer's point of view more
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