Bizeats

07/04/07

Food arrived lukewarm

by logrl600 at Citysearch

I've ordered from Bizeats a few times. It's always been a positive experience. This last time, the order arrived room temperature. Therefore I couldn't eat it. I've worked in restaurants and been a caterer, so I know what room temp food can do. I called them. They said the driver waited at the restaurant for the order. In other words, I was lying? They never offered to refund my money. They only offered to refund the $4.95 delivery charge. Whatever. I threw away $33 plus tip of food and that's all they offered. I won't use them again. I'm acutally looking for a management source that I can't find online. Anyone know? Someone in the company cares.

02/15/07

Do NOT rely on them for business needs

by jenmart at Citysearch

We tried this co. with a larger order and a couple days' notice. The order was late (just over half an hour), the hot food was barely lukewarm and the salads were warmed and wilted, and several items were missing or incorrect. Bizeats couldn't be bothered to take responsibility. Another reviewer said that late or cold food is forgiveable if you understand how the business works (!?!?!?!)--hey, it's not my JOB to understand and forgive problems in your procedure, folks! It's my JOB to give you money and get food reasonably on time, reasonably hot, and reasonably correct, because when I set up the lunch for my bosses, it is MY JOB on the line. My complaints were met with indifference, and they would not rescind the required tip for the lackluster service. (Shouldn't a delivery driver know not to put hot and cold food together?) These folks have taken a great idea and turned it into a disappointment. Maybe they're better at small, residential deliveries, but take my word and warning--stear clear of ordering larger business lunches!

• Pros: easy website
• Cons: everything else

12/18/06

Garbage

by polyps at Citysearch

you need to revamp your weak system. stop hiring rude and incompetent people. stay out of business if you keep on making the same mistakes.

11/16/06

Terrible customer service

by kwanyin at Citysearch

Ordered dinner and it took OVER an hour and a half. When I called, talked to the manager and they begrudgingly said they would refund money and never did. They are obviously not very ethical and do not care about their poor service when it comes down to it.

• Cons: Bad service, not ethical!

10/05/06

Over Rated, Horrible Service

by almsah at Citysearch

Ordered from this company when I was stuck at home with no car and no food. I was willing to pay the delivery charge and even the tip. It took forever to recieve my food it was 30 minutes late, all I got was it will be there soon. After I recieved it order was messed up and food was horrible and cold. I called the company who said I had to call the restaurant who in turn said I had to call the company. Never recieved any sort of discount, never recieved a sorry, were supposed to call me back and never did. The customer service is non existant

On top of that they over charge for the food. They up the price on every item from 2-3 dollars. What the delivery charge and mandatory tip are not enough?

• Pros: None
• Cons: Slow, quality, customer service

09/29/06

Worst Customer Interaction EVER

by savvydiner007 at Citysearch

This service was truly terrible. I ordered 4 dishes through their service and when I received them not one of the dishes was made correctly. I called the merchant and the manager assured me that I would be FULLY refunded for everything and when I saw a charge on my account after the weekend I called and the manager and his owner rudely told me only the cost of the food would be refunded and not the service fee. The manager also stated to me at the time of the first call that this particular restaurant had problems with orders previously. The owner's excuse was that "Am I suppose to tell you no when you want food from this restaurant?" Well my answer is yes! I don't want to order food from this restaurant if they have a known problem with getting orders out correctly. Horrible rude service by their company and I would never be back to order. Funny thing is, when I said I would never use their service again, they simply said "Fine!". Great attitude!

• Pros: Convenient
• Cons: Incorrect order, HORRID customer service

01/09/06

Corporate Blah

by missmayamiranda at Citysearch

Might as well just order from pizza hut. As usual, with a big corporation, as a customer you are nothing but a number. Bad customer service with the carelessness you would also find at the DMV. Restaurants are also typically generic and corporate with out thought and support to local and community businesses. Oh well....located in Beaverton they are probably right at home with all the corporate drones living in the maze of surburbia they call home.

10/31/05

chain restaurants, chain quality=bleccccch

by annamartin at Citysearch

Food was lukewarm, came about 20 mins late. Restaurant options aren't much. Chain crapola, not much local. Customer service also lukewarm and not very knowledgeable. Felt like I was bugging them by ordering and asking questions about what i was getting. Won't order again.

• Pros: good idea
• Cons: poorly executed

04/08/05

They FORCE you to tip

by thewhop at Citysearch

We ordered from Bizeats the other night and we were shocked to learn that a 10% gratuity is added to every order automatically. Neither the service or the food we recieved warranted ANY gratuity.

02/26/04

expensive and slow

by juneseventh74 at Citysearch

This service is similar to one I've used in other cities, but $6 for delivery is a little high. Chili's prices were more than in the restaurant, too, and it took a lot longer than they had said on the phone. Food arrived ok, was still warm, but the person I spoke to on the phone didn't know much about the menu. Well I didn't have to leave, but its not a whole lot better than pizza delivery for the extra money.

• Pros: convenient
• Cons: , expensive, sloooooow