08/29/09

Done trying...

by Lovelife

I have tried to go back to Dragon Tree several times in hopes that the next visit would be better. The reason I kept trying, was because I loved the decor and they had a sauna that I could use as well. I have had two massages there and both of them were not worth the money. The first massage was in a very bright room with a hug sky light and the second massage was done by a young man that said he was tired of working on people and was ready to find a new job! Aside from this, both masages did not leave me feeling relaxed. My experience in the sauna was far from relazxing as well because there was a group of extremely loud and rude women. There should be a noise policy enforced. I have also had a shoulder massage there and they give it to you while you are sitting up in a very bright room with other people around you. They should have you in a chair, so that the massage therapists can access your muscles easier and really work into them. Anyway, overall, I have yet to be impressed and will continue my journey to find a place that I truly enjoy...

Response from this business

brianarye– September 04, 2009 at 13:02:34 PDT

I am sorry to hear about your negative experiences. I would love if you would contact me personally (at briana@thedragontree.com) so that I can get more details about your visit allowing us to adjust our practices to better serve our clients, and so that I can do whatever we can to make this right with you. We promise our clients a relaxing and wonderful experience and will make sure that if you don't leave completely satisfied - we will correct it however necessary. Please take the time to contact me, we take negative feedback very seriously.

Warmly,

Briana

08/02/09

amazing place!

by neiltux

I recently visited the DragonTree for the Shakti package that included a massage and facial. While the facial was not the best (or the worst for that matter), I would completely recommend the massages/foot baths! It was amazing! I had John, who did such a great job and was very friendly and professional. He has the best hands and alternated between many different techniques. I like very deep/hard massages and he exceeded my expectations. For the facial, it just seemed quick, maybe it was just me or maybe it was because I was the last appointment for the night. She was nice, but I did feel like I had a little "lecture" about sunscreen and the types of products I use to wash my face, as if I was at a dermatologist appointment. I will, without a doubt, be back for another massage and many other treatments-the space is amazing and the staff was all very welcoming.

• Pros: friendly staff, great products, amazing service
• Cons: none

07/15/09

An oasis, a peaceful retreat

by VinRouge

After reading these reviews, I decided to check out the Dragontree for myself. Wow... it really went above and beyond my expectations. To start with, what a beautiful interior. Rich, deep colors, Moroccan/zen-like decor, soothing music, lush greenery, not to mention their zen fish pond with a trickling fountain... just so peaceful. The front desk staff was warm and welcoming, and I really liked how they offered for me to come early and use the saunas... perfect way to decompress before your treatment. I received a deep tissue massage by Roxanne-- wow, amazing! Going back to her for sure.

Thank you Dragontree, you've definitely made another loyal customer.

• Pros: atmosphere, unique spa packages
• Cons: don't accept Amex or Discover... but a lot of places don't!

05/13/09

Truly Magical

by AnnaBat

This is by far my favorite spa in Portland! From the second you walk in the door until the moment you leave, each minute is an unbelievably relaxing & magical experience. The spa is gorgeous and always smells yummy! The staff have always been professional, welcoming, and attentive. If you have the time and $$, I would suggest one of the luxurious packages that are offered in the extensive spa menu. If not, I also love relaxing in the Sangha Room with a cup of tea and an amazing Sweet & Simple treatment! The owner is so lovely and always so professional. I will be back again and again!

• Pros: beautiful atmosphere, skilled & professional staff
• Cons: none!

05/10/09

A Place for Peace and Healing

by lannand

The Dragontree is such a special place. Just walking in the front door I feel I'm invited to let go of my daily stresses and experience peace and healing. I have had massage from Roxanne, Joy, John, Chrissy and Serena and they are all so gifted and present in the art of massage. When I started working out again I was of course sore and needed a soothing and gentle massage, and they do that so well. I typically however have tension headaches and postural problems which requires deeper massage and more knowledge and skill. I am so impressed with the quality and expertise of the therapists at The Dragontree. Each time I go, where ever I am physically, mentally and emotionally, each therapist has been receptive and attentive and I get exactly what I need. When I just have the time or money for a little bit of nurturing, it is amazing how much I benefit from a head, neck and shoulder massage or foot massage in the Sangha Room. The Sangha Room is a community room with big cushy couches, floating ivy, and the sound of flowing water in the background.

Another gift The Dragontree has to offer is it's Acupuncturist and Chinese Medicine Doctor Peter Borten. Receiving acupuncture a few times in the past I felt like the change must be subtle and not something that one is necessarily conscious of. I realize after seeing Peter that the healing available from Acupuncture and Chinese medicine is tangible and powerful. Peter is conscious, wise and passionate about the art and precision of Chinese medicine. I am so grateful to have him as a resource in my growth and healing.

04/20/09

The perfect place to find solace

by mrouge

What a hidden gem in this city. If you haven't experienced the Dragontree yet, you must-- do yourself a favor. You walk in to a serene, zen-like atmosphere, with rich colors and candles everywhere, and are greeted by the sweet beautiful girls at the front desk. Last time I was there I took a moment to check out some of their retail too-- pretty neat products that fit in well with their holistic theme (thanks for suggesting the Livia cleanser, Cassie!). I've had a few different massage therapists here and all have been great. I want to recommend the abyhanga (sp?) massage-- what an experience! I really like spending time in their Sangha room, which is their communal space with big red couches, where you can receive foot massages, neck and shoulder massages, hand, etc etc... not to mention their foot baths... sigh :-)

I've frequented a number of spa's in Portland and this one definitely stands out as a beautifully unique sanctuary. I also really liked the Clearing Cafe next door (same owners of the spa) for their yummy nourishing bowls and fresh squeezed juices.

I also like to take advantage of Dragontree's monthly special packages, they're always a nice bargain for what you're getting.

So happy I have found "my" spa here in Portland.

Thanks Dragontree!

• Pros: kind staff, great services, gorgeous interior
• Cons: none!

04/06/09

Be aware of rescheduling fee.

by volzr1

We have been very pleased with the services at the spa, until now. We were very disappointed in paying a 50% fee for needing to reschedule an appointment because it fell within the 24-hour penalty window.

Unfortunately, illness is not always predictable, and we consider your rescheduling penalty unreasonable, unfair and incongruent with the spirit of your business.

As a result, we are discontinuing our patronage of The Dragontree Holistic Day Spa.

Response from this business

brianarye– July 01, 2009 at 18:07:33 PDT

Hi there! I just want to be clear to all of our current and future clients that we do have a 24 hour cancellation policy, but it is DEFINITELY not our policy to charge people when they have fallen ill. Our mission is to help people feel better and more peaceful, and wouldn't consider charging people that have become sick within our vision. We did speak with this client and we did not charge him for not coming to his appointment. When he originally canceled it was not made clear to our receptionist that he was sick and therefore he was told about our 24 hour cancellation policy and was told he would be charged for canceling within that 24 hours. After finding out that he was truly ill and could not make it in - we were understanding of the situation and did not charge him the 50% fee.

Please know that if you ever have any issues with The Dragontree that we are delighted to talk with you until we both feel comfortable and happy with the outcome.

03/25/09

Serena is awesome!!!

by hparfitt

It was my first time being at Dragontree and the moment I walked in the door I was greated with a smile. Sometimes I get uncomfortable going into spas because it can be intimidating, but I felt really comfortable the second I walked in. The spa is very peaceful and relaxing. Serena was my massage therapist and she was AMAZING! She was very thorough and made sure I was getting what I needed personally and focused on the areas I was concerned about. I have already recommended her to 5 people and I just had my massage yesterday! I will definitely be back and will be sending all my friends. Thank you Serena and all of Dragontree staff for making my experience great!

• Pros: great customer service, very peaceful
• Cons: none, loved it!

03/03/09

Up To You

by commealcina

Most people love this place, and I can see why. The atmosphere is lovely, and some of massage therapists at this spa are really talented. If you end up going, I would recommend Joy. However, it's unfortunate that some of the staff is careless, pretentious and rude. It really ruins the atmosphere. That, compared with the noises in the background constantly (there seems to be a kitchen in a back room, one can hear water running and constant thumping around. The communal massage room with couches is at first amazing, but quickly looses it charm when 5 or 6 others clog up the space, chatting, sharing drinks, and staff walk through the room while you are trying to relax. All in all, I think it depends on the day you go if you have a good experience. If it is a slow day, the front desk is organized, the staff and owner are all in good moods, you will probably have a great time. If not, you may just leave irritated, and feeling like you wasted your money.

Response from this business

brianarye– March 04, 2009 at 11:03:20 PST

Thank you for your honest feedback. I would love to get a chance to discuss with you the experience that you had that you felt like some of our staff was rude. We highly value our clients and want to make sure that every experience they have with us is warm, welcoming, and relaxing.

As for the background noise - we have been aware of this issue since we opened - with high ceilings it is difficult to contain even the smallest of noises, but within the last month we have made significant changes with more insulation in the walls and a ceiling over the prep area (the kitchen area you were referring to). So, we hope that our noise in preparing and cleaning up after treatments is greatly reduced.

We never want anyone to leave The Dragontree feeling irritated and do our best to meet all of our clients needs. Please contact me at briana@thedragontree.com so we can discuss how to make all of your Dragontree experiences perfect.

Warmly,

Briana

02/23/09

best massage in town

by LolitaG

Any trip to the dragontree is an escape from reality. I have gotten full body massage there that was AMAZING and recently just stopped in for a foot bath. Even that simple treat made my whole week better. The ambiance they've created there is out of this world. I'm planning a girls day out trip there when my sisters are in town and can't wait!!!

• Pros: service, variety, atmosphere