Massage Envy Cedar Hills

06/30/09

Da best!

by CSMobileUser

Da best!

10/06/08

Awesome massage and service!

by mharms

Wow! I have been a member here for two years and have enjoyed every relaxing moment! From the warm welcome at the front desk to the fabulous massage table, Massage Envy has been very accomodating and professional. The value is excellent and the ability to book a massage on the weekends and evenings really makes it a great choice for working folks. My massage therapist(Joy) has the best hands in the West.....she really gives a fabulous and very thorough massage. I highly recommend signing up for the monthly massage program. It is so terrific to know that a massage awaits just at the time when one needs it the most. Thanks to everyone at this location for making my massage experience the best. The only problem is that I would like to come even more!!! Maybe someday......for now, keep up the great work!

M.Harms

03/07/08

THE BEST!!!

by leapher

This is a thank you note to my Massage Envy friends. Thank you for providing a wonderful atmosphere with a friendly staff. Thank you for making my life easier, easing the stress loads in my life. You make it something I can afford and convenient. This is the best concept to come along since In n Out Burgers. (I love burgers, and if you haven't visited one in CA, AZ or NV, you must!). But I digress. The staff at Massage Envy takes care of me. They are so friendly and accomodating. I have been getting massages there for a few years. I have my favorite therapists, but if they are not available on short notice they have many others that I can get in to see on short notice. And now with more clinics open, if I can't get in the same day I can call one of the others and get in there. And, when I travel to Seattle (or wherever) I can get my $39 massage there! What a concept! Thank you Massage Envy....you're THE BEST!

• Pros: Price, quality, friendliness, convenience, parking
• Cons: Haven't found one yet

01/03/08

Believer in Massage Envy.

by ingab

All I can say is that the massages are great, the customer service is great, the affordable price is great, and the atmosphere is great. What more can you ask for? I am a true believer in Massage Envy and will not go anywhere else for my massage needs.

• Pros: everything

01/03/08

Highly recommended!

by danacb

I had read some of the negative reviews on Massage Envy- Cedar hills, and felt inclined to tell people the truth about Massage Envy. Maybe the people writing the negative reviews were having a bad day and angry about something else but their comments are way off base!

I have been going to Massage Envy -Cedar Hills for about 2 years now and have had nothing but excellent massages and excellent customer service. I commend the front desk staff for all their hard work. I usually go in there during the weekends when they seem very busy, and I always am immediately acknowledged with a big smile and "hello". Most of the time they even remember my name and tell me I'm checked in. Makes me feel like I'm "Norm" from "Cheers" but I love it!

Anyway...anyone who has not tried out Massage Envy, you are missing out BIG TIME!

• Pros: friendly staff, experienced massage therapists, affordability.
• Cons: NONE!

12/22/07

Poor attitude of receptionists

by jp1980

Making an appointment here is like making an appointment at an HMO. The receptionist, Mia (pronounced Meeya), was incompetent (had difficulty reading the therapist's schedules and finding my name, even though I have been going there for over 1 1/2 years) and when I asked if she was new, she responded in a snotty and defensive tone as if I was at fault. If you call there and get her on the phone, ask for someone else. I've noticed that the front office staff is getting worse.

I only continue to go because of Trisha, who is a fantastic deep tissue massage therapist. If she leaves, so will I, because the rest are pretty mediocre and I don't need to pay for attitude from the receptionists.

12/07/07

Beware Massage Envy!

by thgreenone

I had a really bad experience with massage envy from the get go. First they had me sign up to draft my account and told me it was a month to month contract. Once I realized the massage therapists were not very good and very unprofessional I went to cancel and found out I had signed a year contract (my bad I should have read the contract). I tollerated a years worth of bad massages and then when I cancelled they continued to draft my account. I took a great deal of time and effort to get them to stop and refund my money. Then they refused to honor the massages I had paid for but not used yet. This is a very shady company to do business with and sadly they don even give good massages! You don't go to Mcdonald's

to get a great meal so don't go to Massage Envy to get a great massage!

• Pros: None
• Cons: Dishonest, unprofessional, poor massage

06/21/07

Ok massage, but "mandatory" tipping.

by chykcha

So far, I have had 2 appointments at this particular establishment. Both therapists I had were new, graduated from massage school within the last year. The clinic appeared clean and simple. The quality of massage was so-so, even though I was very clear as to what I expected.

I don't think I am cheap, but seriously did not enjoy the constant reminders to tip. I would advise Massage Envy to train their front desk staff to be pleasant and polite regardless of the amount of the tip. Please don't pressure people to do this. I would rather have it incorporated into the price rather than pressured to give a set amount for a tip, just because I don't like being pressured.

Other than my comment about the 3 tipping guideline signs per room and 2 at the front desk, the place seemed ok.

• Pros: Number of available appts., convenient locations
• Cons: After 1 visit, you will memorize the tipping guidelines.

05/01/07

Great Experience All Around!

by cdoney

My wife had told me about how great Massage Envy was and insisted I try them out so that we could join the membership together. I was a little hesitant because I can be very particuliar when it comes to massage. I was afraid that it was going to be more of a clinic type atmosphere rather than a relaxing spa which I prefer. I am also very picky when it comes to therapists. I have been getting massages for years and am very particuliar.

I walked in very surprised to find such a relaxing ambience with music playing and candles lit. When I walked in, the receptionist greeted me with a huge smile and welcomed me to Massage Envy. As I sat waiting for my massage, the receptionist brought me green tea to sip while I ate chocolates that they had in bowls. As I waited for my therapist, the receptionist informed me about their wellness program. I was so surprised at what a great deal it was but was a little skeptical since I hadn't had my massage yet.

Needless to say, it was the BEST massage that I have ever had. My therapist was not only extremely knowledgeable about massage but honestly concerned with my needs. I have had upper back problems for years, and never felt relief until now. The most surprising thing was after the massage, rather than quickly sending me on my way, she explained to me some stretches that I should do to help relieve some of the strain in my back.

I was so pleased with my experience at Massage Envy that I signed up myself and my wife for the membership. My wife was right again. (She made sure I mentioned that!)

• Pros: customer service, therapist, atmosphere, parking
• Cons: none

05/01/07

Great Value, Great Experience!

by criscenti

This establishment was wonderful! The staff up front catered to my every need. The hot tea and chocolates that were offered before my massage were very welcoming and the candle lit room that they call the "Quiet Room " was so peaceful to sit in after my massage.

The concept of a membership at a massage clinic was explained to my thoroughly and I will definetly be back again! My massage therapist listened to my needs and requests and seemed very knowledgable when it came to relieving my stress.

I would reccommend trying this place out to everyone I know!

Thank you,

One satisfied customer

• Pros: Easy to get an appointment, relaxing and friendly enviroment, great massage therapists!
• Cons: Once you have experienced Massage Envy you will want to go back every day!