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Portland Look Hot, Feel Good 2008

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Portland Spa and Boutique

0315 SW Montgomery St Ste 390
Portland, OR 97201
Phone: (503) 222-0105

Ratings & Reviews Summary for Portland Spa and Boutique

What Users are Saying:

  • Satisfaction
  • Sanitary
  • On time
  • Evening hours
5 Star Rating
 
(69 reviews)
4 Star Rating
 
(4 reviews)
3 Star Rating
 
(4 reviews)
2 Star Rating
 
(5 reviews)
1 Star Rating
 
(11 reviews)

User Reviews for Portland Spa and Boutique

3 Star Rating: Average

05/11/2008 Posted by WLmom

Wow. I was going to take my Mom as a gift for M-Day for a pedi and mani but I am really concerned now that I have read the most recent experience and review. Is this a new staff person? I think I will hold off until I hear from the owner who responds on this site. The other reviews have been so good so I am confused but I would hate to spend lots and have it no better than the places in the malls.

Response from this business

Confused on most recent review
Posted on 05/11/2008
We are honored to have just been nominated by Citysearch for the BEST OF: Manicures and Pedicures. We are pleased that our over 4000 customers are voting for us in the next 2 weeks (Voting ends May 26). We have earned the respect and personal relationships we share with our clients. The majority of our reviews and our presence in the community, show we are dedicated to doing quality work. I would be happy to refer you to our community of clients, who love our services, so that you will feel confident in our abilities and service, once they have shared why they remain loyal customers. Please feel free to call and ask for Danielle and I will take care of you. Thank you for your comments.
1 Star Rating: Not Recommended

05/09/2008 Posted by erasure

I went to Portland Spa for a Simply Pedi pedicure. This was a very disappointing pedicure given the $50 price tag. I found my pedicurist to be inept, and unfocused on doing a good job with my feet. My expectation for the price tag would be some work to prep the nail (i.e. cuticles pushed back), feet scrubbed with a manual file to remove dead skin, meticulous work with nail shapes, etc. These are not items included in the Simply Pedi. The skin on my feet is no better off than prior to the pedicure. The nail shapes are sloppy and mismatched between feet. My pedicurist forgot to put on a base coat before applying nail polish...and didn't figure it out until I called her on it. I found myself pondering whether to just get up and walk out a couple of times. The service is advertised at 50 minutes on the spa's web site, although my service only lasted 40 minutes. Avoid at all costs...you can find a better pedi at many spas in Portland.

Pros: It seemed clean; has all the other extras you'd expect for the price (drinks, decent waiting area)

Cons: Inept pedicurist - uninterested in doing a good job and clearly checked out

Response from this business

Horrible Pedciure, Horrible Value...
Posted on 05/11/2008
Thank you for your honest feedback. We are very disappointed in this review, as it is our first and only review of this nature since buying the spa 8/27/07. We have left you a message and hope you will return our call, so we may learn more about your experience and respond appropriately. We apologize for any inconvenience we may have caused you and look forward to putting you at ease. I can assure you that the customer experience is of the utmost importance to us. We just found out that Citysearch nominated us for BEST OF: for Manicures and Pedicures and would like to have the opportunity to show you why we were nominated in these services. We have been in the Citysearch BEST OF category for years in many services and truly do offer excellent services and care about our clients. We hope to hear from you soon and again, a heartfelt apology for this less than satisfactory experience. Please call and ask for Danielle.
5 Star Rating: Highly Recommended

04/03/2008 Posted by theresaalthauser

We scheduled a surprise visit to the spa for my sisters birthday. Danielle worked with us scheduling four women to have a variety of spa treatments ranging from facials to manicures, to massages. All of us very much enjoyed our treatments. The staff was fantastic! They never once let on to my sister that not only was she going to enjoy a fabulous massage, but also a manicure and pedicure. When the aesthician applied the complimentary make-up I expected a rather quick service, however, she took her time and made my sister feel and look like the queen she was for the day. I highly recommend Danielle and her staff! What a wonderful morning at the spa.

Pros: The entrance area is a little small and could be a problem on a busy day.

Cons: I failed to follow up with complimentary parking.

Response from this business

Wonderful Spa
Posted on 04/13/2008
Thank you! It was our pleasure to take care of your family and to make your sister feel special. Taking care of people is the culture of our team. This is what drives us. Next time please use our complimentary valet parking as it is so nice to not have the stress of parking etc. Your day of relaxation starts from the minute you step foot out of your car. We look forward to seeing your family again.
5 Star Rating: Highly Recommended

03/27/2008 Posted by JessAmber

Great service, wonderful location, makes you fell like you are far away from the city. Best massage I have ever had. Not only found and focused on my tight spots but showed me stretches on how to prevent them and injury to my body. Ask for Kathleen! The waiting room was even great so relaxing!! I liked changing in the treatment room not a locker room then forced to walk around in a robe. Staff was soo nice felt like I had been there before.

Pros: staff, atmosphere, skill & knowledge of staff

Cons: can be hard to find at first, if you dont know the area

Response from this business

Wonderful
Posted on 04/13/2008
Thank you for your kind comments! We are pleased that our team has impressed you! You are right, Kathleen is an excellent massage therapist and we are lucky to have her on our team. We look forward to seeing you again!
4 Star Rating: Recommended

12/04/2007 Posted by kritty180

I went to Portland Spa & Boutique for the first time over the weekend. The Spa is located right outside Riverplace Hotel, but you have to access it from the promenade/boardwalk side. After all the reviews I'd seen on Citysearch, I expected this place to be bigger for some reason. The staff was very nice and offered us refreshments. I had an eyebrow wax and my mother had an eyebrow and lip wax. The nice esthetician spent about 30 minutes on my brows! It was more than an eyebrow wax (granted, I purchased the "eyebrow artistry" but was certainly not expecting her to be so detailed). I needed a lot of careful shaping and she really took the time to make sure I liked what she was doing. The only reason I took off a star was because while we were there, the fire alarm went off when they started a fire in their fireplace. It was so loud that it gave me a migraine that I spent days trying to fight. I understand that this was out of their control, but it was quite a disruption. If I could give them 4.5 stars, I would. Despite all that, the experience was great and I will be going back (along with my mom). Also, there is free valet parking through the Riverplace Hotel, so you can just walk through the hotel and turn right and get to the spa easily.

Pros: Excellent service, great staff, cozy and comfortable atmosphere, very accomodating

Cons: None

Response from this business

Wonderful!
Posted on 01/15/2008
Thank you so much for your review. We are so glad that your overall experience was wonderful. We apologize again for the alarm going off. We were so excited to create a cozy environment that we had some user error issues. We hope you were satisfied with us offering to pay for your next service, as we appreciate your business and want to continue to make your brows beautiful! We look forward to seeing you and your Mom soon! Happy New Year!
5 Star Rating: Highly Recommended

12/01/2007 Posted by sudawn

I've been super stressed out for the holidays, between working, shopping, flying to see family, and well- just seeing family-- I was tapped out. I went in to get a pumpkin cream body wrap from Adriana and I felt reborn. Adriana has magic hands and is so soothing and kind. My favorite part is the scalp massage with the Chai tea bags over my eyes. The yummy smell of the chai and the pumpkin from the body wrap reminded me of all the most comforting parts of the holidays. I'm treating myself to another one before I start batteling the holiday shopping crowds-- I suggest you do too!

Pros: Great staff, great services

Cons: They're so busy sometimes it's hard to get an appointment on the weekends

Response from this business

Pumpkin Cream Body Wrap
Posted on 12/02/2007
YEAH! This is our first review on this holiday special! This is a yummy organic body wrap and we use the Eminence products to perfect this treatment. We are thrilled that you enjoyed this service. If you need any tips on holiday shopping, you can always order PS gift cards from our website. Take care!
5 Star Rating: Highly Recommended

10/10/2007 Posted by ltouhouliotis

I had the most amazing peppermint pedicure by Theresa! You can tell that she loves her job. The room is quaint and peaceful, I felt like I was in a different world. Flat screens, low lighting and a glass of wine, while you get pampered. What more could you ask for?! Friendly and sincere staff upon booking appts, getting directions, checking in and leaving. Stellar experience! I will definitely go back to have a massage and facial. I cannot wait to take my best friend and sisters! The spa is modern, tranquil and in a beautiful location.

Response from this business

Best Pedicure Ever!
Posted on 10/15/2007
Thank you for mentioning Teresa! She is famous for our peppermint pedicures! Not only is she efficient but she is so much fun to talk to! We look forward to pampering you again.
5 Star Rating: Highly Recommended

10/06/2007 Posted by katnee

I scheduled services at Portland Spa and Boutique on a Friday afternoon...right during rush hour. As I was stuck in traffic I felt my self stressing out more and more on the way to the spa. I finally called the spa to let them know I was running late. The woman on the phone was very pleasant, and told me not to worry about a thing. After a couple of minutes, my therapist called my cell phone to assure me that she would take care of me no problem. I was so relieved at how flexible the staff was! Once I arrived they whisked me back into my service, the H2O facial. The facial was hydrating, relaxing and calming to my nerves. My therapist was gracious and gave the best arm and hand massage! The decor is sheek yet comfortable. The staff is both personable and knowledgeable. The location is impossible to beat! Everyone must try this spa, the entire experience was amazing!!

Pros: service, location and treatment variety

Response from this business

Excellent Customer Service
Posted on 10/15/2007
We agree the H20 facial is hydrating, calming and relaxing. It sounds like that's just what you needed. We never want our clients to feel that they would get anything but caring attention, even if you are late due to traffic. We will always focus on giving you the best service, even in situations like this.
5 Star Rating: Highly Recommended

09/30/2007 Posted by yvonnejones

I had a massage at this amazing spa and it was an incredible service. The customer service was top notch. The ambience was just what I needed and the room I was in was very clean. I would highly reccomend this spa. I cant wait to go back and try another service. Thank you Yvonne J.

Pros: Ambience, customer service

Response from this business

Most Incredible Massage
Posted on 10/15/2007
We are very pleased by this review. We strive to give you the best experience with a clean and relaxing environment. Thank you for your comments.
5 Star Rating: Highly Recommended

05/27/2007 Posted by skc711

I love the Portland Spa. The staff is always friendly and proffesional, the spa is decorated beautifully, and it is always spotless. But, the best part are the services! I recently received an excellent deep tissue massage from Molly. She was wonderful! I also brought my brother in (kicking and screming) to get a facial from Adriana. Although at first he resisted the idea of a "manly man" getting a facial, by the end he was hooked! He loved the service and his usually yucky skin was glowing! All in all, you cannot go wrong with any of the staff. Portland Spa is like a little oasis! Thank you!!!

Response from this business

Always Wonderful!
Posted on 09/20/2007
Thank you for your feedback! We are proud of our employee's passion to provide quality services to our clients. They are truly "top notch" professionals and we are pleased that you enjoyed your experience at our spa. It would be our pleasure to take care of you both again!

Editor's Review

Spa offers facials, massages, waxing and microdermabrasions; complimentary valet parking and makeup touch-up, appointment-free skin services and lunch menu.  See the full editorial review.

Insider Tips

Parking

All service clients receive complimentary valet parking.

More Insider Tips

Directory & Services Information

Smoking

  • No

Parking

  • Lot
  • Street
  • Valet

Hours

  • Mon 10am-4pm
  • Tue, Wed 10am-7pm
  • Thu, Fri 10am-8pm
  • Sat, Sun 10am-6pm

Payment Types

  • Visa
  • American Express
  • Check
  • MasterCard

Recognition for Portland Spa and Boutique

2007 Audience Winner - Day Spa
2007 Audience Winner - Facials
2007 Audience Winner - Massage
2006 Audience Winner - Facials
2006 Audience Winner - Hair Removal
2006 Audience Winner - Massage
2005 Audience Winner - Spa

Specialty ratings for Portland Spa and Boutique

Specialty Rating  
Manicures & Pedicures 5 Star Rating: Highly Recommended Vote

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