Rumi Simone

10/28/08

Glad to have in LO

by lakeoswegian

Nice local place with great atmosphere, and rates with some of the best Spas I have been to in Hawaii, Phoenix, Palm Springs. Walking in the place and going upstairs is a nice suprise. Very well done, and considerate service.

07/25/08

No returns

by jmus

I just went to Rumi Simone to purchase products, however, they do not allow returns. I talked to my hairstylist, who used to work there, and he said that the manufacturer (Kerastase) will take back any product for a full refund. This does not make sense to me. I think the salon was beautiful, but I would hate to buy an expensive product there knowing I am stuck with it if I am not satisfied. I suggest they start allowing returns of used products. After all, the small samples provided are not enough to know if you like something or not.

• Cons: No returns allowed

06/30/08

Ok in some ways, bad in many others, gave service I didn't order, overpriced for sure.

by mc250

I recently had a hair cut and spa treatment at Rumi Simone. The hair cut was ok, but not anything beyond what I have found elsewhere for cheaper. Felt like the hair stylist didn't really care what she was doing at all, it was just a job to be done. Not quite what you expect when you are spending $70 on a hair cut.

Had a foot treatment that was nice but very short and VERY overpriced for what you get. I have gotten better foot massages from mani/pedi places that charge $35 for both and spend 2 hours on you. Asked for balancing foot massage recieved Foot Renewal but didn't realize the difference until I double checked the bill at home. Difference of $15, and supposed to be 40 minutes, I thought it seemed short even for the 25 minutes the Balancing Massage that I thought I was getting. Either way big waste of money.

The spa is decorated nicely, I was offered something to drink, parking was very difficult to find, lots of spaces just all of them already full. Staff varied from disinterested to fairly nice.

I know spas are not somewhere you go for something inexpensive, but I like to feel that I am at least getting sort of my money's worth. Doesn't have to be the biggest bargain ever, but I just felt ripped off by this place, especially considering I didn't even get the service I had asked for. Not planning on going back.

• Pros: Nicely Decorated
• Cons: Overpiced, wrong service, bad value.

10/11/07

TERRIBLE!!!

by luckygirl74

Worst experience with a salon EVER! Booked myself and my bridal party at this salon. Thank GOD I had a pre bridal style appointment because when I went to it the stylist was so inexperienced that she put my veil in upside down and then disagreed with me when I told her that it was in upside down! She had no experience with clip in hair extensions either, I had to show her how to clip them in, which just takes common sense, they are super easy. I asked for big, loose curls but left the salon with tight little curls, GROSS! They didn't offer me wine or anything, not even water! The whole experience was so ridiculous I left the salon feeling absolutely no doubt that I could not go there for my wedding and neither could my bridal party. Unfortunately, I had already paid a nearly $500.00 deposit which I was sure they would refund as soon as the management heard my experience. NOPE, I couldn't have been more wrong. I called that day which was ONLY four days before my wedding, I explained what had happened and how uncomfortable I was to have my hair and 5 bridesmaids hair done there and that I wanted my deposit back. Apparently, they are so desperate for business, (and it's no wonder after reading their reviews) that they were unwilling to give my deposit back. They just kept telling me that I could still come in on my wedding day but I made it very clear to them that I was not confident going to a salon with HOPES that they would do a good job for my wedding. I have since asked for gift certificates, a credit for product, even for them to at least refund half of my deposit back. NOPE! They were not willing to work with me whatsoever... their excuse...there is a 14 day cancellation policy. Then please explain to me..."what is a pre bridal style for?" Isn't it to make sure you are happy with what they do? Isn't the customer always right? NOT AT RUMI SIMONE! Don't waste your time or your money, the place and it's staff that I was in contact with are a joke!

• Pros: Honestly, there were no pros
• Cons: Basically everything, completely unsatisfied!

10/05/07

Spa staff are fantastic - store staff are snooty

by oswegian

The spa is great - everyone is very nice. I will say the attitude from some who work at the front desk (i have been several times over the years) is not one I look forward to. Not including the staff downstairs, and it is a great experience. I'll be back and I'll continue to try to avoid staying in the store downstairs for longer than it takes to pay my bill.

08/13/07

not worth the money

by tiltrocks

What ever you do, do not get the Foot renewal treatment. It is a waste of time. If you want your feet rubbed for a half hour, just get a stress zone and have the therapist work the most of the time on your feet. that way you can get your hands done too if you want. The chairs they have for it are not comfortable, I felt like I was sliding out of it. Go done the street to another nail spa where there are massaging chairs and they treat your feet lovely.

• Pros: Some good therapist
• Cons: loud, car horns, dogs barking

06/29/07

Best Hair cut and color!

by lindaweick

I just had the best hair cut and color done by Lydia at Rumi Simone Salon. I have never had so many compliments on my hair - it looks and feels fabulous.

05/17/07

Loud, lame and expensive

by pdxbunny

The sound of blaring car alarms is Rumi Simone's idea of background music. They are located above a parking garage.

Whatever you do, don't get the Rose Jolie pedicure....it was $90 and the most boring 90 minutes of my life! The pedicurist fumbled with the treatments and it was totally not worth it.

They have very limited amenities...it was expensive...the service is sub par.

• Pros: You can hear car alarms
• Cons: Limited amenities, expensive

03/07/07

Best Day Ever

by mvgurrl

I am a total spa expert, so what I say goes. Totally being silly by the way, but I have been to many a spa even some foreign destination spas. So, like I said, I am an expert and after a recent visit to Rumi Simone I swear I heard the fat lady sing!! They have thought of everything you might need, and they care for you as a guest at a true luxury facility should be cared for. The Estheticians and Massage Therapist I have seen are fantastic. I am devoted to Rumi Simone and cant wait to visit again!!!! Thanking my stars that someone created this spa for our enjoyment.

• Pros: luxurious, great service
• Cons: not a one

11/21/06

Great facials

by svpdx

I've been to Rumi Simone several times for a European facial and was pleased each time by the results. I've always booked with the head esthetician and her recommendations have really improved the texture of my skin. The atmosphere in the lounge was relaxing each time I was there, however, there were a couple of moments when the lounge did get too crowded with other clients but was serene once they left for their treatments.

• Pros: service, ambience, parking
• Cons: lounge can get crowded at times