Dr. Phillip Snell
3942 SE Hawthorne Blvd
Portland, OR 97214
Phone: (503) 235-5484
Portland, OR 97214
Phone: (503) 235-5484
Dr. Snell is great, but beware of billing
12/15/2007 Posted by cardmagic
They may have just messed up with me, but just in case I need to share my story. I had a great visit, I liked Dr. Snell and he even taught me stretches to help my back. However there was a significant oversight when I paid the non-insured price and they ended up charging my insurance the whole price anyhow. I was upset because they did not call me before I got the announcement from my insurance company, however once I called to straighten it out they handled it well. Wish they had called me earlier, but otherwise it was great.
Pros: Great doctor
Cons: Unfortunate billing mistake
Response from this business
Our bad
Posted on 04/24/2008
When I read that a possible billing error had occurred, we apologetically contacted our patient to rectify the situation. A recent software transition was found to be to blame, proper routing of payment was made, and we quickly corrected the error. Thanks for the input, as it helped us to correct a software glitch that would have risen later. Cheers.
Dr. Snell
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