Healing Tree Massage
Portland, OR 97210
Phone: (503) 453-9005
02/27/2008 Posted by DispleasedCustomer
I have never experienced such poor customer service in my life. Miriam cancelled my appointment the day of the massage without any explaination. Since, it was being paid for with a gift cert, Miriam agreed to refund me the amount of the cert. since I was unable to rescedule. This all seemed very kind and ethical. Let me emphasis "seemed kind and ethical." Miriam did not send my refund when she said she would, nor did she return phone calls. Understand, I was nothing but understanding, untill this started to drag on for weeks. I finally left another message, saying I would have to result to other collection methods if she wouldn't return my calls, and guess what? She actually called back! She said that she had been sick, and would put the check in the mail the following Monday. I said I understood, but even a phone call to let me know what was going on would have been greatly appreciated. Well, the following week, still no check until Friday. I thought, OK better late than never. I opened the envelope and she had only refunded HALF OF THE PROMISED AMOUNT! I have called her several times since, as have my friends who purchased the gift certificate, and she won't answer the calls, or respond in any way. I have dealt with many professionals in the healing arts, and I have never run across someone with this type of poor morals and ethics. I consider her acts to be very dishonest, and all of this would have not happened if she had just been true to her word. I trust people (especially in this type of field) to speak and honor the truth. This was absolutely unbelievable.
Cons: Miriam's poor customer service
Response from this business
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