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Thirst Wine Bar & Bistro

0315 SW Montgomery St
Portland, OR 97201
Phone: (503) 295-2747
Sad Ending to an Otherwise Great Evening
2 Star Rating: Below Average

07/25/2007 Posted by aswatzell

I live just down the street from Thirst and have really enjoyed their great wine and amazing food (the crab dip is fantastic). Unfortunately the last time I was there it ended very badly. After my brother and I finished dinner and paid, we stayed to finish our drinks. The waitress (who had been really, really nice) came out to ask us if everything had been okay. We assured her that it was great. Then she said she couldn't help but notice that we hadn't tipped at all. I was mortified and apologized for the mistake as I had felt sure I had left an appropriate tip (my brother had busted out his tip calculator and I even threw in $.50 to make it even). I asked her to run my card so I could leave a tip and she said not to worry about it. Then I realized that I had in fact tipped since I happened to know exactly how much cash I had and how much I had left. I explained that to her and she said it must have been her mistake. Either way, it was really, really embarrassing since there were still customers there and it wasn't like she was quiet about telling us we didn't tip. It definitely ruined my night since I left feeling guilty because she didn't think I tipped her, annoyed because I knew I had, and just generally embarrassed. Probably won't be back for a while, and from now on I will always pay restaurant bills with a credit card.

Pros: Great wine, good happy hour

Cons: Bad experience with staff

0 out of 1 people found this review helpful

Response from this business

Mistakes Happen
Posted on 08/02/2007
Sorry about this situation. Someimes, especialy with cash, there are miscalculations from either the server or customer. Just the other day a gentleman insisted that he gave me a $20 when I know for a fact he gave me a $10 - but I had put it in the register already, so instead of arguing, I just gave him $10 and lost money. Our servers are all very seasoned and pride themselves on giving great service. I apologize for the embarassing situation and will ensure that if a situation like this occurs in the future and IF our staff feels compeled to inquire, they do so in a very discrete way. In the future, please don't hesitate to talk to management about a situation like this since we'd love to make it up to you and immediately rectify any situation like this.

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Editor's Review

Waterfront wine bar offers American varietals, mainly Pacific Northwest, by the glass, bottles and flights; light bites and Internet access available.  See the full editorial review.

Insider Tips

The Extras

Thirst also serves domestic and imported beers.

More Insider Tips

Bar/Club Information

Smoking

  • No

Atmospheres

  • Wine Bar
  • Food Served

Parking

  • Lot

Hours

  • Sun, Tue-Thu 3pm-10pm
  • Fri-Sat 3pm-11pm

Payment Types

  • American Express
  • Visa
  • MasterCard

Recognition for Thirst Wine Bar & Bistro

2006 Editorial Winner - Romantic Bar
2006 Audience Winner - After-Work Bar
2006 Audience Winner - Over-30 Singles Scene
2006 Audience Winner - Wine Bar
2006 Audience Winner - Waterfront Dining

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