Coldwater Creek The Spa

05/04/2008 Posted by taterbug32

I was hopeful about this spa because it is located so close to my home in Tualatin. I made an appointment for a facial about 6 months ago. That was my first visit. The service was poor, the facialist rushed me through, talked about her health insurance problems the entire time, and forgot to do extractions! I paid for a 50 minute facial and got 35 minutes. I decide to give them another try about one month ago. I had another 50 minute facial which once again was extremely rushed and it must be company policy because the facial lasted only 40 minutes....and it was terrible (rushed, incomplete, and unprofessional)! I had my eyebrows waxed and for the first time I realized what a horror a bad wax job is. The lady waxed off half of my left brow and then pretended nothing was wrong. The lady at the front desk just smiled, lied and said it looked fine and still charged me $20.00 for the most hideous eyebrow wax that I have ever had in my life. I also wanted to mention that I have heard similar complaints from friends and family who have had services at Coldwater Creek. My advice, I would seriously consider another Spa before going to Coldwater Creek. I certainly will never go there again and I have warned my friends and family. Another note, they even tried to sell me a few skin care products that the facialist never even mentioned to me or took the time to tell me about the products (the way that they are supposed to). That was the icing on the cake after having my brows completely ruined.

Pros: Location, hours

Cons: unprofessional, very poor service, bad value

1 out of 1 people found this review helpful

04/24/2008 Posted by hstrong

The absolute worst manicure and pedicure of my life. Cuticles weren't even pushed back. How do you do a mani/pedi without pushing back the cuticles? They buff your heels with a nail file? Unbelievable. I came home and immediately took my polish off, pushed back my own cuticles and re-painted. What a waste of a day and a waste of money.

1 out of 1 people found this review helpful

03/22/2008 Posted by rcm10

I have been to a number of spas over the past few years and nothing compares to Coldwater Creek! The staff is friendly and helpful, always providing the best customer service possible. I am a frequent visitor of Beth, she gives the best massages and I would highly recommend both her and this spa!

Pros: Beth

Cons: None

08/29/2007 Posted by llsquared

I guess if they are busy they must be pretty good but unfortunately I wouldn't know. I have tried many times for over a year to use my gift card and have been unable to get an appointment unless I want during the day in the middle of the week which I am unable to do. What a disappointment. . I will probably just buy something at their store. Bummer. I understand a week out but a month or more. ridiculous. I will never use their spa and will continue to go to the ones I frequent on a regular basis. Their customer service is excellent and the value is even better. I usually get a manicure and a pedicure every two weeks and massage several times a month.

Pros: I don't know

Cons: No availability

08/12/2007 Posted by glossypinkprincess

Of all the spa experiences in my 20 years of spa's, Coldwater Creek was the WORST! If you want that gift certificate or time off for pampering, be warned! I'm giving Coldwater Creek one star as I am not able to post my review with ZERO stars! After spending almost $300 and being ignored by the staff and gipped out of a portion of my package benefits, the icing was my complaint to the manager in charge. Her tone was condescending and OBVIOUS that she didn't care. What is hysterical to me is the comment by Paula the Director (read below) as you will NOT what to step foot in that building EVER again after being treated so terribly. Their employees are young, inexperienced and it shows. They talk a strong talk but their walk is nothing short of pathetic. Did I mention my 'freshly laundered' robe smelled like it had been sitting in a Vegas lounge for a week? Reeked of smoke! So read the true experiences of the people who have been there then compare it to the retorts of the managers who 'talk that talk!' And I'll tell 5 friends and they'll tell 5 friends...

0 out of 1 people found this review helpful

05/30/2007 Posted by rosical

I am a little shy about the whole spa scene, but wanted to make use of a gift card. I cannot say enough about the great service I received during my visit. The girls at the front desk made me feel like I was a part of the group -- and I will be, after the excellent facial I received. The technicians I met were knowledgeable, asking me questions to make sure I was comfortable at all times, but not going overboard with too much gab. The products used during my facial smelled and felt wonderful, and I loved the results. The spa itself is beautifully decorated and well maintained (new and clean!), stepping inside made me feel like I was truly getting away from it all!

Pros: Ambience; friendliness; service

05/28/2007 Posted by altheasmamma

My friends and I came for pedicures and were happy. We were truely relaxed after the hour plus service. The polish was impeccable and the experience divine. The techs were professional and welcoming. The only slight downfall was that we expected to be able to chat during the service but were all too relaxed to do so! I have had pedicures at many different places and reccomend coldwater creek over all for value and relaxation. It was way more then a pedicure it was a spa experience.

05/26/2007 Posted by lightgirl

I have been to several spa's in Portland and have loved everyone of them for the different specialties they have to offer. I can't say this about Coldwater Creek. I was needing a pedi and mani mostly for the massage. My girlfriend and I were able to get an appointment at the last minute for a manicure only. We asked if there was massage involved and were told "yes", we also said if there was more time or they had a no show to let us know. We got in at 4:00 and were told it was a 1/2 hr treatment. The therapist files, buffs, lotion (no massage at all) warm mittens, done. I couldn't believe how awful it was. I asked if that was it and was told, yep. The therapist still had a 1/2 before closing and no other client, didn't offer more time, we would have paid. Really bad service. The front desk did offer money off but that wasn't the point, we wanted hand and arm massage and some sort of care. There was none. The therapist obviously had somewhere better to be. Dumb move on their part considering how often my friends and I go to spa's..

Pros: Front desk very professional and attentive, beautiful spa

Cons: terrible therapists

05/21/2007 Posted by jamie6351

This was one of my first Spa visits and it could not have been a better introduction. I had an Essential Facial and had my makeup done after that. I loved the welcome I received, relaxation room experience was a great transistion especially the warm neck wrap, what a great scent. I am a big girl, so having a warm welcome and inquires about my comfort, all the way through the experience was a huge plus for me. The therapist answered my questions, I had a lot at first, but then I wanted to soak in the experience with quiet and she was considerate of my shift in mood. The Mirabella mineral makeup after the facial was great....I left there with lots of product and I have been very happy with it. Comfort, consideration and courtesy...what a combo to create a relaxing experience! Highly recommended.

Pros: Warm welcome, attention to your comfort no matter what size you are

Cons: That I did not have more time to spend there

02/19/2007 Posted by hairstarrr

I had a lovely pedicure here. The best part of it was the tech didnt talk the whole time, very relaxing. The foot and leg massage could have been better, but maybe I should have said someting. All in all, very nice. One suggestion though, it is always nice when someone smiles to make you feel welcome.

Pros: Atmosphere

Cons: My tech didnt seem very happy