Coldwater Creek

06/07/09

Fabulous Pedicure

by aemorris78

The 80 minute Ultimate Pedicure is by far the best nail treatment that I have had. The services was made more enjoyable with their zero gravity chairs, blankets, neck and eye pillows and the tranquil atmosphere. I felt spoiled by my 'nail specialist' and will be going back for more pampering!

The price is a bit more than other area spas, but the comfort and extra amenities made it worth every penny!

• Pros: Superior service and treatment
• Cons: price is above average, but worth it for this treatment

05/04/09

Save your money!

by nellellen

I get about 10 massages a year, and perhaps I have high expectations, but this massage was sub par - in just about every aspect. And it was over $100 - ! Simply NOT WORTH IT!

• Pros: nice music
• Cons: crappy massage

02/10/09

Spa Worth Finding

by vkahlo

Im very surprised to read the reviews on this spa. On my recent treatment there the location was convenient, the staff was professional and friendly, and the services I received were excellent. I didnt even know about the spa but was told by a friend about it. With so many mediocre experiences to be had in Portland spas I hesitate until I hear about a place by someone I know. I had an incredible and calming facial and the aesthetician was skilled and professional. She gave recommendations of skin products that, since using over a month now has made a definite difference and my brows looked better than they have in a looooooong time. I didnt notice the skin care products listed above. Image and BKamins is what I was introduced to. They also have anti aging peels which was tempting. Maybe next time. Call in advance if you want more options since they seem to be popular, which, in my mind isnt a bad thing. The only thing missing was a steam room or sauna.

• Pros: professional calming environment, peels, super facials
• Cons: no steam room

09/14/08

Ridiculous. Save you hard earned dollars! Go someplace else.. anywhere but Coldwater Creek Spa.

by spajunky01

This spa was by FAR the worst I've ever step foot in. Save your money for something worthwhile. I still have the same whiteheads and eyebrows as this morning before I went in. Never ever step foot in this place.

• Pros: Awful service, starting at the front desk.

05/04/08

Surprisingly Bad! Serious warning ladies!

by taterbug32

I was hopeful about this spa because it is located so close to my home in Tualatin. I made an appointment for a facial about 6 months ago. That was my first visit. The service was poor, the facialist rushed me through, talked about her health insurance problems the entire time, and forgot to do extractions! I paid for a 50 minute facial and got 35 minutes. I decide to give them another try about one month ago. I had another 50 minute facial which once again was extremely rushed and it must be company policy because the facial lasted only 40 minutes....and it was terrible (rushed, incomplete, and unprofessional)! I had my eyebrows waxed and for the first time I realized what a horror a bad wax job is. The lady waxed off half of my left brow and then pretended nothing was wrong. The lady at the front desk just smiled, lied and said it looked fine and still charged me $20.00 for the most hideous eyebrow wax that I have ever had in my life. I also wanted to mention that I have heard similar complaints from friends and family who have had services at Coldwater Creek.

My advice, I would seriously consider another Spa before going to Coldwater Creek. I certainly will never go there again and I have warned my friends and family.

Another note, they even tried to sell me a few skin care products that the facialist never even mentioned to me or took the time to tell me about the products (the way that they are supposed to). That was the icing on the cake after having my brows completely ruined.

• Pros: Location, hours
• Cons: unprofessional, very poor service, bad value

04/24/08

The Worst

by hstrong

The absolute worst manicure and pedicure of my life. Cuticles weren't even pushed back. How do you do a mani/pedi without pushing back the cuticles? They buff your heels with a nail file? Unbelievable. I came home and immediately took my polish off, pushed back my own cuticles and re-painted. What a waste of a day and a waste of money.

03/22/08

Great massage

by rcm10

I have been to a number of spas over the past few years and nothing compares to Coldwater Creek! The staff is friendly and helpful, always providing the best customer service possible. I am a frequent visitor of Beth, she gives the best massages and I would highly recommend both her and this spa!

• Pros: Beth
• Cons: None

08/29/07

have tried several times for over a year to get in to use my gift certificate and schedule way too full

by llsquared

I guess if they are busy they must be pretty good but unfortunately I wouldn't know. I have tried many times for over a year to use my gift card and have been unable to get an appointment unless I want during the day in the middle of the week which I am unable to do. What a disappointment. . I will probably just buy something at their store. Bummer. I understand a week out but a month or more. ridiculous. I will never use their spa and will continue to go to the ones I frequent on a regular basis. Their customer service is excellent and the value is even better. I usually get a manicure and a pedicure every two weeks and massage several times a month.

• Pros: I don't know
• Cons: No availability

08/12/07

You can do MUCH BETTER than Coldwater Creek!!!!!!! SPOTTY SERVICE!!!

by glossypinkprincess

Of all the spa experiences in my 20 years of spa's, Coldwater Creek was the WORST! If you want that gift certificate or time off for pampering, be warned! I'm giving Coldwater Creek one star as I am not able to post my review with ZERO stars! After spending almost $300 and being ignored by the staff and gipped out of a portion of my package benefits, the icing was my complaint to the manager in charge. Her tone was condescending and OBVIOUS that she didn't care. What is hysterical to me is the comment by Paula the Director (read below) as you will NOT what to step foot in that building EVER again after being treated so terribly. Their employees are young, inexperienced and it shows. They talk a strong talk but their walk is nothing short of pathetic. Did I mention my 'freshly laundered' robe smelled like it had been sitting in a Vegas lounge for a week? Reeked of smoke! So read the true experiences of the people who have been there then compare it to the retorts of the managers who 'talk that talk!' And I'll tell 5 friends and they'll tell 5 friends...

05/30/07

A one hour vacation!

by rosical

I am a little shy about the whole spa scene, but wanted to make use of a gift card. I cannot say enough about the great service I received during my visit. The girls at the front desk made me feel like I was a part of the group -- and I will be, after the excellent facial I received. The technicians I met were knowledgeable, asking me questions to make sure I was comfortable at all times, but not going overboard with too much gab. The products used during my facial smelled and felt wonderful, and I loved the results. The spa itself is beautifully decorated and well maintained (new and clean!), stepping inside made me feel like I was truly getting away from it all!

• Pros: Ambience; friendliness; service