Lexidog Boutique & Social Club

11/11/07

Best Doggy Daycare

by hdpdx at Citysearch

My yorkshire terrier LOVES the doggy daycare at Lexidog. The facilities are clean, open, and offer an opportunity for my dog to socialize with other dogs. The staff is very friendly and attentive to our pet. They sent home a birthday cupcake on his birthday and give out cute holiday bandanas.

09/02/08

Very unorganized, no customer service, treat pets better than their owners

by myswami at Citysearch

I tried Lexidog on Macadam but each time we've taken our dogs it was a headache. When we had our dogs tested to see if they will allow them Macadam was too busy & told us to go to the Pearl and said they won't need shot records. We went to the Pearl & they do need shot records, which we didn't bring, so we had our vet fax them & waited an hour & they didn?t even apologize for the miscommunication. When we boarded our dogs on Macadam the Pearl location forgot to tell Macadam they were okay to board so waited 30-45 min for the Pearl to fax the papers. The next time we boarded them the lady was so ditzy she wasn?t familiar w/ the prices & could not add even w/ a calculator & had to re-write the form 4 times & it took an hour. The time after that they forgot to give our dogs baths & asked us to come back in a few hours which they still charged us for. The final straw was when I booked our dogs to be dropped off on Labor Day. They said they were open & if that changed they would call me. I called a few weeks later to verify & was told the same thing. On Labor Day I went to drop my dogs off & they decided to close. There was someone there but she didn?t want to let us in so we had to explain the situation. I called the manager at the Pearl location but they wouldn?t even come to the phone & said they would leave a message with the manager at the Macadam store ? the manager never even called me back. When I picked up my dogs there were NO apologies & they acted like it was my fault & said I was told that drop-offs on Labor Day were from 8-9 am - I called twice & no one told me this! They also decided all of a sudden that you have to pay in advance but never bothered to tell us. Considering they charge a TON you would think they would get their act together. My dogs love the place, but each experience I?ve had has been bad & I am done with this place. I found a cheaper daycare that my dogs love just as much & there are no hassles, which is how it should be.

• Pros: Treat dogs well, have huge open space for them to play
• Cons: Expensive, poor communication, terrible customer service

12/09/06

Great staff who will love your pet!

by amber1291 at Citysearch

Our dog LOVES to go to Lexidog. The folks there greet her lovingly when we arrive. The facility is very clean and she comes home tuckered out after a day of playing with the other dogs and staff members. If you're into pet accessories, they carry unique pet treats, toys and clothing to make your pooch into Marilyn Monroe or Elmer Fudd.

• Pros: Wonderful staff who will pamper & love your pet.
• Cons: Sometimes hard to find a parking spot in the evening.