09/14/09

Thanks for the website!

by BethWin

Wow! I am amazed by the new site! I never knew all of these services existed through Aloha Garbage. I have some old electronics I need to get out of the garage. I'll definitely take them in. I'm also looking forward to the newsletter! Thanks Aloha Garbage!

alohagarbageco dot com

• Pros: great website that spells out rates and fees

09/12/09

New Website!!!

by alohagarbageco

Please check out our new website, which will be live on Monday Sept. 14! you can find everything you need to know there. Of course, contact us if you have any questions. Now you can contact our company via email!

• Pros: informative website

09/12/09

AutoPay is great!!!

by Kittsteve82

I just signed up for autopayment today with aloha garbage! They will take out my payment from my checking account! This is great!

• Pros: Payment via checking account

09/10/09

Great service!

by dottywill78

Aloha Garbage has been very accommodating. We recently rented a drop box to clean out our shop. We followed their guidelines and received no extra charges. People who have experience problems with this company should take the time to read the guidelines. Aloha Garbage has clearly stated what is and what is not appropriate when using their services. There are no secrets.

• Pros: Great drop box and residential garbage services!
• Cons: Read the guidelines Aloha Garbage spells out. It's easy!

05/18/09

ok service

by dmbellamy

Just a suggustion. April through October there should be 3 yard debris pick ups. Like the first Monday of month for paper and the other 3 for yard debris. You need to meet the needs of your customers.

Thanks and please consider this.

• Pros: been with serive for 30 years

02/25/09

Beware!

by xinnek

Beware of this business. They will over charge you, double charge you and have business manners reminiscent of Tony Saprano. Someone should really check then out. When we moved from our old house 5 years ago, they billed us for dumpsters the new owners used replacing their roof and remodeling 2 months after we moved. Not only did we give then 30 days notice, but we moved our service to another local address and were still billed not only for the dumpsters but also for 3 months of their trash. They wouldn't pick our trash up (even though we were up to date) until we paid their trash bill. There needs to be another alternative or the state should step in and stop their mafioso style rule.

One the other side, the guys that pick up the trash are extremely professional and helpful. Shame they work for a bunch of losers in the office. I'm sure Karma will take care of their business one of these days since they don't.

• Pros: Professional and Helpful staff pick up your trash.
• Cons: Office Staff is riddled with lying, cheating, rude people. IMO I'd beware of Fraud.

02/15/09

So many negative reviews, yet no one takes action.

by nanananananananabatman

Where are the people that fix social problems like this? Not on here.

For every person that takes the time (and knows how) to put a negative review for Aloha Garbage online, there must be a thousand others that also have negative things to say about them.

TO ALL OF YOU WITH A LEGITIMATE COMPLAINT, TAKE IT STRAIGHT TO THE BUTTER BUSINESS BURAEU. DON'T WASTE YOUR TIME POSTING IT HERE.

If you are mad because you didn't pay your bill on time and they took your trash can, don't blame the driver for your own stupidity. The driver did what he was told to do, because you were considered (and probably are) a dead beat.

By filing our complaints with the BUTTER BURAEU (they won't let me say it), we can start pressuring Aloha Garbage to change their ways.

Don't ever complain that they are your only option. If you want to fork out the cash, you can always take the garbage to the landfill yourself. It is about $50 a pickup-load.

• Pros: if you pay on time and don't overfill or stuff your cans, they take away your trash on time and efficiently.
• Cons: if you have to deal with them, their service is terrible, and they charge too much for the services they provide

01/26/09

How can these practices be lawful!!!!!

by irresponsible

I have been in the customer service field for many years and am appalled at how this company has been allowed to operate for as long as it has without legal action taken against them!! I'm not talking about the drivers... what a great bunch of guys..I'm talking about office staff!!!!!!!!!! I have been in to pay my bill and listened to them laugh,make fun of, and cuss customers out on the phone. Aloha Garbage owners and managment need to be a fly on the wall to listen to the abuse that some customers have to contend with.

PLEASE ESTABLISH BILL PAY ON YOUR WEBSITE SO WE DON'T HAVE TO PUT UP WITH YOUR HORRIBLE DISRESPECTFUL STAFF!!!!!!!!!!!!!!!!

• Pros: ARE YOU KIDDING?????????
• Cons: THEY NEED NEW OFFICE STAFF TAHT ARE WATCHED ON A DAILY BASIS

01/15/09

not just poor customer service, but poor in every service they have

by robotics

I hate Aloha Garbage from the first week that they have to pick up my garbage. They didn't pick up everything and they have missed weeks of my pick up and when you call customer service they are so mean and rude. The last one they picked up my garbage including my garbage can, I have to call them to bring back my garbage can, how stupid of that driver to bring the whole thing. Apparently there is no proper communication between the office personnel and the driver. At one time also I forgot to mail my payment so I called the day before my pick up schedule and they said if I drop it off the night prior they will still pick up my garbage the next day, but they didn't and I called again and they said they will send the driver back. What a waste of time and effort for everyone. If only there is an option, why don't we have an option to choose, isn't this a free country...

• Pros: none
• Cons: bad service

01/05/09

THE GREATEST

by salley2

WE HAVE HAD SEVERAL GARBAGE COMPANIES AND HAVE BEEN WITH ALOHA GARBAGE FOR A FEW YEARS. THEY ARE TERRIFIC. THE HAVE HELPED US THROUGH TOUGH TIMES. EVERYONE I HAVE EVER DEALT WITH HAS BEEN VERY NICE, WE LOVE OUR RECYCLE TOO.

THANKS ALL OF YOU AT ALOHA GARBAGE. HAPPY NEW YEAR TO YOU!