08/07/09

BAD, BAD customer service

by kellsbells228

First off, let me say the waitress was wonderful and tried to make up for what happened. It was the manager that was horrible:

My mother in law and I went for a spa day at Malu across the street (FABULOUS). I wanted to "keep it local" so we went to John Street Cafe for lunch. I'd been there once before and just wasn't all that impressed. Fairly expensive, mediocre food.

I ordered a $13 chicken quesadilla. It didn't have a lot of flavor, but every quesadilla is different. I found a small bone in the first bite I took. Okay--that happens, it was small, no biggie. By the 3 piece I found a chicken wing!!!!! Not just a 2-inch bone, but the bone, a joint and another bone! I couldn't eat anymore because I was grossed out. I told the waitress what happened and showed her the wing. She was appalled and apologize profusely. She took it back to the kitchen and the manager said, "Well it's not like we meant to put it in there. It was a mistake. If she doesn't want it, too bad." WE. COULD. HEAR. HER!!!

We were offered NO compensation! I would have been happy to pay half, I did eat the soup and almost 1/2 of the quesadilla.

Seriously? I will NEVER be back and I will tell everyone I know to avoid it. You just can't be so horrible to customers in a town where there's a great breakfast around every corner. John Street Cafe, I'm done with you!

• Pros: in St. Johns which is up & coming
• Cons: high priced, horrible customer service, average food

07/28/09

Best breakfast in town

by CSMobileUser

We go there every time we are in town even if itis way out of our way. Never disapoints

06/26/09

not good for business lunches

by mcdonaj

since they have a small place, we wanted to place an order for pick up to take back to our work.

they have no menu online and they can not fax menus.

the lady on the phone had horrible customer service skills and just wanted to get off the phone. she said the only way to get a menu is to come get it.

so much for Johns Cafe, we took our business to Patties homeplate Cafe, which is a more freindly hometown cafe. it has been in St Johns since before i was in school.

• Pros: none, they make me rate this place, so i have to give 1 star
• Cons: not friendly

02/17/09

CLOSED MONDAY AND TUESDAY

by zpz1234

I believe this restaurant is closed Mondays and Tuesdays. Can I please ask a citysearch employee to correct the days & hours listing of this restaurant, and then delete my "review" ? Thanks!

12/08/08

Best food in St. Johns and worth the trip to St. Johns all on its own

by grantkruger

John Street Cafe is by far the best restaurant in St. Johns and is on a par with most other quality places you go in Portland. I've never had a bad meal there. The breakfasts are unghodly good and the pancakes are a religious experience for some. Lunches are innovative, fresh and delicious and in all things they use excellent ingredients. They have unusual hours and between this and the fact that I'm a very late riser on weekends, I don't go there for breakfast as often as I go other places, but I wish I did. Service is always good, thought they are often really busy on weekends and tough to get in to. I've waited for a table most times I've been there on a weekend. Everything is good. People who visit us that we take there cannot believe we are hiding this place away from the rest of Portland. Once discovered it becomes an excuse for friends and business associates to come to our neck of the woods. We're lucky to have them.

• Pros: just about everything
• Cons: unusual hourse and sometimes hard to get in

11/12/08

Excellent Breakfasts & Friendly Service!

by PDXTown33

This is a great place to have an incredible breakfast. There is limited seating, so usually will find a short wait. Well worth standing around, the staff always offers warm coffee for those of us waiting outside. Also you can check out what everyone else is eating.. this is how I found out what I wanted during the first visit. "The Special of the Day"... a huge pancake with green apples, filberts, and berries. Absolutely devine! Great friendly service in a small neighborhood atmosphere. Don't forget to have a slice of pumpkin bread or bannana bread while you wait for your meal. The omlet with peppers, onions, cheese, avacado and bacon was fabulous as well. It was served with toast and potaoto wedges.

This place is an Absolute must if you are in the niegborhood..! Family friendly.

• Pros: Friendly Service, Exceptional Food, Great Value
• Cons: Limited Seating, Short Wait (But well worth it)

10/29/08

Horrible Customer Service - very disappointed!!

by marshamonkey

Wow, was I expecting something different. After hearing good reviews and walking by this place a million times and seeing it so crowded I expected something very different. First my partner and I walk in wait to be seated, then notice a list with four peoples names written on it - though we are the only people standing there and no one else appears to be waiting for tables we wrote our names down. (Note there was a table open with two seats). While we waited, two other men came in saw the list with now five people "waiting," when really only two people were waiting and immediately walked out. We were soon seated because, of course there were not four other people waitied. Now, my partner and I are vegetarian and I'm vegan. Now most restaurantsat least have one things on the menu we can order. I ordered the black bean tortilla and asked if I could have the avacodo and sourcream taken off. The waitress told me I could not have the sourcream taken off. Now, I'm sorry, but some people are 1) lactose intolerant, 2) vegan, 3) just don't like sour cream and though I understand "no substitutions" asking to have something removed from a tortilla, is not a substitution.

This restaurants complete inability to manage it's seating list, and accommodate dietary restrictions, shows that it must be catering do an exclusive clientel and not worried about it's business. So if you are wanting good customer service, and have any dietary restrictions -- don't eat here, because apparently business is fine without you! I give this restaurant and F+

• Pros: none
• Cons: Horrible Customer Service

08/29/08

Best place in St. John's

by punshine

This is a great spot in St. John's. The service is exceptional and the food is consistently good. They never let your coffee cup get less than half full.

• Pros: everything

05/19/08

Sadly disappointed...

by kir80spez

The John Street Cafe is in my neighborhood, so needless to say I go there often and have always been very happy with the food and service. I went yesterday with a friend and the staff seemed frazzled by the nice weather and the opening of the outdoor section. When we were told our table was ready we headed back to the patio and watched two people sit down at the table that was ours.

At this point, there was still no problem- we were happy to wait although it seems like they need a better system (perhaps a sign posted that says "To be seated check-in inside"). One of the waiters barked at us that we would have to wait until he cleared off a table. Ok, no problem. Finally, after countless trips of bringing one thing out at a time and getting the table set, we were seated. And then forgotten about. No menus. No water. No "we'll be right with you." We watched as the staff cleaned tables, talked to other people, etc. etc. etc. So we left.

No harm done- I know we will be back, but it would be nice if the staff communicated with each other a little better and paid closer attention to their customers.

03/08/08

My favorite for breakfast!

by pdxgeek

Here's what you do... order the omelette select, and in the paragraph of stuff you could throw into it, go down the list and ask for every single item you like (and I mean every one). For example I usually order an omlette with feta, walnuts, salsa, bacon, black beans, italian sausage, sauteed onions and brie (I might be forgetting an item or two). What you will recieve is nothing short of a mountain of omlette heaven.

• Pros: Best breakfast in portland, great people, outside seating when weather permits
• Cons: small tables, long lines