Esan Thai

03/02/07

Worst service ever 3 times.....go elsewhere

by daneik at Citysearch

The North Porthland outlet of E-San has the worst service I have ever received in any restaurant in any Thai place in Portland. The food was good enough that after eating at the restaurant two times and being completely ignored in favor of the girls at the bar, we decided to give the take out a go. The website details a delivery option, so we gave our address and directions. We didn't get a call from the restaurant within 10 minutes, so we called the restaurant as directed by the webpage. The person who answered mentioned my name (from caller id I believe) and said, "We've got it," and hung up. After an hour had passed with no food, we called only to be rudely and defensively informed that they only deliver when the order is more than $50. Given they had our number, they might have thought to have called to clear up any misunderstandings about the promised delivery option on the website before chewing us out on the phone. We were informed that our food had been sitting at the counter waiting for us for over 30 minutes.....so appetizing....so we cancelled that order and called another Thai restaurant in the neighborood, Thai Ginger. As we were walking in the door with out food from Thai Ginger, we received a call from E-San. Apparently, the owner felt bad about what happened and wanted to deliver our food to us. (I wonder if it was the same food that was sitting at the counter all that time). When we told them we had already received our order from Thai Ginger they hung up on us without any apology or attempt to show their concern about having us return. DON'T EAT HERE UNLESS YOU HAVE A LOT OF TIME AND PATIENCE.

• Pros: Delicious food
• Cons: Horrible service