09/20/08

Awesome staff, beautiful rooms, great stay

by turtleshell

I was bowled over by the service and the lovely appearance of their lobby and guest rooms. Highly recommended for everyone! They even gave my kid a goldfish in a bowl for the two nights we were at the hotel! (The goldfish's name was Gary - how cute!) Art the Lobby Dog is adorable and clearly loved and well-cared for by the staff. The restaurant Red Club has just been renovated and the food we had for breakfast was great. The location is also very handy for local restaurants and shopping. One front desk clerk gave us amazing lunch and dinner recommendations and seemed to know the city very well indeed! We very much appreciated the personal attention and will definitely be back next time we are in Portland!

09/18/08

Permanently stained my wedding dress

by becca914

Okay, let me be fair. Their front desk, room service, and valet was exceptional, and we really received out-of-this-world service. Honestly, some of the best service I've ever had at hotel. The one-star rating is because housekeeping lost my wedding dress for a period of time, and then it was returned to me stained.

Coming from out of town, my wedding dress had been carried on the plane, and I needed it steamed the night before my wedding. No big deal, right? I had them pick it up around 3, and when I returned from the rehearsal dinner at 9, it wasn't back in my room yet. Long story short, it had been placed in another bride's room, and it took them over an hour to locate it. The next day, when I put it on, there was a black ink stain on the upper left part of the dress (right over my chest) that became apparent to everyone. It was the size of a pen mark. It wasn't huge, but because my dress was satin, it was noticeable on the texture. Because of the timing, there was nothing we could do, and I had to move on with my day.

I did let the hotel know after the fact, and they gave us a coupon for a one-night stay, which corresponded to the excellent customer service I had received during my stay there.

I have since had me dress cleaned by a nationally recognized dress preservation company, and the stain didn't budge, which stinks.

Moral of the story...don't let them touch your clothes, but still a great place to stay.

• Pros: rooms, amazing customer service
• Cons: Housekeeping...don't do any laundry service with them!

08/14/08

Good for pets

by mikemartello

Good for pets. Noisy. Busy. Good staff. Old people should ask for a quiet room. On a busy street. O.K.

03/01/08

In-city Getaway

by trapizumac7

I come here every so often, when I need to get away from the usual scene and feel pampered. The staff is courteous and attentive to your needs. The renovation is fabulous and the service continues to climb higher and higher in excellence. The location is perfectly situated for downtown activties and events. Highly recommended for in-laws who are visiting, romantic evenings and bachelorettes. All fit this unique hotel!

• Pros: Serice, location, amenities
• Cons: No room service

11/26/07

Best Stay in Portland,OR

by irie143

What a great experience! The service was ridiculously good. I've never met a friendlier staff and felt more at home in any other hotel. This boutique style hotel is beautiful! The decoration from lobby to room was like stepping into a Interior Design catalog...I walked through the hotel eyeing every corner for decor ideas! From the front desk to the valet guys down below, everyone went out of their way to chat with us, offer directions or places to see, and were just generally nice. Coming from Los Angeles, this felt like another planet! Great place to stay, especially for the money. A hotel like this should cost $300-$400 in any other big city! I highly recommend!

• Pros: Beautiful, great location, terrific service, great value

11/12/07

great rooms, even better concierge

by sbdevlin2

In portland last week and stayed at the hotel. While it is slightly off the Main Drag it appears that everything in Portland is within walking distance. Very close to Powells Books, the Pearl District and the Waterfront.

The rooms were very spacious and comfortable and the service was friendly.

The hotel Concierge did a great job at directing to some great restaurants in the city and we will be back because of it.

• Pros: service, rooms
• Cons: slightly off the main street

10/11/07

Hotel Monaco is great!

by trkkr

We love this hotel and stay here whenever we come to town. The rooms are spacious and the staff is SO helpful and kind. Book the romance package, they deliver champagne and sprinkle rose petals on your bed...LOVE IT!

• Pros: recently renovated, great customer service
• Cons: ?

10/11/07

Portland must be moving up!

by lillies5

This hotel is up there with the best of them. Not only is the decor fun and funky while maintaining class, the service is unbelievable. The staff bend over backwards to make even the most mundane of hotel stays something to write home about. I recently stayed for a business meeting and found the entire experience (meeting not included) delightful. My dealings with the sales/conference people went smoothly and they worked hard to accomodate my group's every need. The front desk and bellmen, etc. really made the stay special by remembering my name and making genuine, friendly conversation with me throughout my time there. The wine hour is also something else; during my stay the hotel brought in Voodoo Doughnuts to compliment the wine! It was kitcshy and cute--not to mention delicious. One last thing is Art, the hotel Lobby Dog. His big personality is like icing on the cake. The special touches this hotel is committed to are why I will look for Kimpton hotels whenever I travel.

• Pros: Service, charm.
• Cons: None that I saw.

10/04/07

Best Hotel In Portland!!

by thatsgreatiloveit

I've been to Portland many times and this hotel knocks all of the other ones out of the park!! The staff is fantastic, the rooms are beautiful, the wine hour is so great. Also, what a great LOOKING staff from the front desk to the bellmen and valets...oh my! And they have a dog named Art who's sooo cute!!! I recommend this hotel to everyone!

• Pros: CUTE staff
• Cons: None

10/01/07

Terrible customer service in sales office

by diesel2007

Planning a wedding long distance is hard enough without the extra headaches from hotel monaco.

We planned to use this hotel for out of town guests for our wedding, but regret the day we contacted Hotel Monaco. They drafted a contract and blocked in our rooms based on PRELIMINARY conversations. Then showed no flexibility and were unwilling to accomodate us for a larger number of guests. we needed to increase the number of rooms and they REFUSED. they also refused to allow guests to come the night before.

Reservations, sales, and the director all told me the only choice we had was for guests to pay full price for friday night and get the discounted rate on saturday. Wrong there was another choice, we booked our block of rooms at the Westin.

• Pros: nightly wine tasting
• Cons: unprofessional customer service, inability to be flexible or adapt