Spa Sasse' & Urban Renewal Laser

04/23/2008 Posted by reerae

My daughter and I were very much looking forward to our facials. But Spa Sasse was disappointing from the moment we walked through the door. We were made to feel like we were interrupting the young man behind the counter. Then as we were led in to the back to fill out the paperwork, we were told we had to find our own pens because they were out. The waiting room consisted of two chairs in a very tight space. It was very definitely not clean or tidy or pleasant . There was none of the ambiance you expect in a day spa. The young woman who gave me the facial did not communicate to me whatsoever. At one point I asked if what she was using was chocolate, and she said,"It sure is!" and that was our total conversation. She left me alone, in the middle of the facial, for a very long period of time without explaining before or after where she was going. I've had facials before, and this lacked many elements of a typical facial experience even though this was one of their more expensive choices from the spa menu. Possibly I should have asked for someone with more experience. Rather than leaving there feeling relaxed and blissful, as has been my previous experiences elsewhere, I left feeling very taken advantage of.

Pros: Open on Monday.

03/26/2008 Posted by IdahoGrrrl

I was given a gift certificate for a facial to this place and was really looking forward to it. The website had me looking forward to being pampered ala celebrity style (many celebrities were name-dropped on their website. Needless to say, i was disappointed. I arrived about 30 minutes early, was brought back to a cold, dark waiting room with cheap slipcovers falling off of the matching sofas, an amateur sponge-painting job on the walls and a cup of luke-warm inexpensive tea (in a paper cup... in my beloved green Portland!) By arriving early, I had hoped to relax in a robe and slippers but one was never offered to me and there was never anyone around for me to ask. About five minutes _after_ my appointment was supposed to start, I went to the front desk and asked if they knew the status of my appointment, she responded "oh, she should be done soon." Finally someone came and got me and took me into the treatment room. It was very cluttered looking and the choice of teal sponge-painted walls with matching cheap wall sconces didn't give me the feeling of "luxury." The facialist was good - she did a great job actually. But I must say that the ambiance leaves much to be desired and I'm certain that the celebrites mentioned on their website never returned.

Pros: Great facialist

Cons: Ambiance leaves MUCH to be desired

02/24/2008 Posted by Flyinhigher

While on a business trip in Portland, I was in need of a good massage due to excessive air travel. Spa Sasse was perfect. I was able to get an appointment through my concierge right away, and it was just one block from my hotel. The staff greeted me with friendly smiles and offered a beverage and snack as I was escorted to the quiet area. My massage therapist was absolutely incredible! I walked in tired and sore, and walked out on air, feeling fantastic! The entire experience was perfect from the privacy of the spa to the staff to the miraculous massage. I have had many massages, this one was the best of all time. I will definitely be back.

Pros: Convenient, relaxing, skilled

01/11/2008 Posted by swpdx

I had scheduled a couples massage at Spa Sasse for my anniversary (dec. 31st). We had the entire day planned so you can imagine our disappointment when we received a call a few hours prior to our appointment letting us know that one of the massage therapist had called in sick and they didn't have anyone to take their place. We were able to reschedule for the next day (luckily we both had the day off from work) and the massages were fantastic! I had a male therapist and my husband had a female and they were well kept, thorough and respectful (all essential to a good massage in my book). My husband and I both had a lot of tension from work and the holidays but we were completely relaxed by the time they were finished. Also, we have both commented that the results lasted longer than any other massage we have had. I know some people didn't care much for the atmosphere, but I thought it was nice and tranquil enough. The only reason I didn't give it 5 stars is because of the reschedule. I can understand stuff happens that we can’t control, but they didn't offer us anything to reciprocate for the inconvenience – which is something they could control. For a spa that requires their customers to cancel within 24 hours of an appointment, or be charged the full amount anyway, I would like to think they would extend half the courtesy.

Pros: excellent/ non-creepy massage therapist

Cons: scheduling policies

01/07/2008 Posted by lavenda

Don't come here for a manicure. I brought a friend here for a manicure over Christmas break. We arrived a few minutes late and they were kind of enough to begin our manicures asap. The only thing was, when we were through and about to leave, we noticed neither of our nails had been fully painted. Hers were the worst, unfortunately. She pointed this out to the woman at the desk, but she kept saying they just needed to dry. She even rudely asked her if she wanted them fixed. My friend, then embarrassed, shook her head no and said it was fine. Once we were outside we realized it was worse than the dim lighting inside revealed. Literally, each of her nails had been painted in one strip of paint. The edges were left colorless.

Pros: Great atmosphere inside, though they could have used some music.

Cons: Poor quality service.

12/13/2007 Posted by mje1988

One of the best things about Spa Sassé is that it is tucked away in the basement, and it feels like you have found a secret oasis! I went for the urban tan before a Christmas party, and it was a great experience! Having never been to a spa before and never having any sort of spa treatment, I was a little apprehensive as to what I would think about it. The spa is so calming and comfortable, and the staff is very friendly and professional. I need an excuse to go back!

11/03/2007 Posted by bridgette2

I called to get relaxing thermal tub before work. when i called it did notseem like the gentlemen on the phone was paying attention he forgot to ask for my name. When I arrived i was a little early but they got thetub ready, instead of having me use the changing room which I usually do theytold me I can change inthe tub room sense I was getting one service,the room is dark and no light .I look in the was very little water not even up to the jets and just plain water not even hot.needless to say I was very disaapointed.It seem like everyone working that day was clueless.I stay 10min got dressed for work in the dark and still nobody said anything I had to ask for place to comb my hair .I 'll never go back again.

Pros: it downtown

Cons: its dated

10/23/2007 Posted by bezinful

First of all, make sure you leave enough time to park downtown. I was going to park across the street but the parking structure was full as were most of the others in the area. After finding a parking garage, my sister in law and my self were a little late for our spa day. Never the less, the staff were really nice about it and got us back right away. We were not feeling rushed or anything. The European facial was very relaxing and the ultimate mani and pedi was very good as well. I had the same person, Amber, for all three treatments and she was a pro. Especially giving a great pedi to someone who is really ticklish on their feet! I highly recomend this spa. All staff were just personable and friendly. I felt really comfortable. Thank you for a relaxing afternoon.

Pros: atmosphere, staff

Cons: parking - too much construction downtown, leave enough time to get there

10/23/2007 Posted by doma

Divine Renewal is hands down the most relaxing and luxurious experience that you can offer yourself in the area and I would rate it over any of the spas that I've tried. My massage was amazing, and the facial itself was divine. My multi-talented therapist took the stress out of my body and beamed me right into heaven with the facial. She took the time to help me come up with a reasonable home care routine, and didn't push for me to buy things I didn't need. I was so relaxed, and my skin felt deliciously smooth. Treat yourself, you won't regret it!

Pros: Great service, nice ambience, convenient parking lot

09/02/2007 Posted by sslsk

Laser hair removal has worked wonders for me. I had very furry arms, and just four treatments is all it took to reduce my fuzz to the point that I feel comfortable showing my arms. I’m no longer embarrassed wearing sleeveless tops, and it has been such a great summer for me, it’s like having a whole new life! I also am working on my bikini, but that has taken longer, I’ve had 6 treatments and it’s better, but not gone yet. The staff at Spa Sasse’ are very professional making the experience as relaxing as possible, and I enjoy the spa ambience. I highly recommend giving laser hair removal a try, I’m very happy I did!