Fong Chong Restaurant

12/12/06

terrible customer service

by laura16 at Citysearch

I went to Fong Chong for the first time a month ago and thought it was great, so I took my boyfriend back last weekend. The service was completely different and horrible -- They were out of most of the dim sum we wanted, but instead of telling us, they brought us out a similar, but more expensive plate (since they probably assumed we wouldn't know the difference anyway)! We had ordered the sticky rice wrapped in a leaf, but had the chicken sticky rice wrapped in a leaf brought to us. It tasted horrible and had one of those small hot dogs in it. When we asked the waitress about it she said they were out so they gave us the bigger one and charged us for the bigger one.

On top of bringing us something we didn't like or order, she overcharged us for it! After she wouldn't budge on giving us the price of the plate we actually ordered, I pointed out that she had overcharged us for what they gave us anyways. We were expecting to pay $12 for lunch but got an $18 bill.

The waitress was very rude, and the whole time we were there we felt like they were trying to squeeze every cent out of us that they could. We will not be returning.

• Pros: good bao
• Cons: terrible customer service, no ambience, very hit-or-miss dim sum

12/29/05

Going Downhill

by b00pi3flak3s at Citysearch

It used to be such a powerhouse but as service has gotten worse and the demand has lessoned, it seems they are just letting everything go. Its a shame really, the food is now bland during Dim Sum and dinner that the Chinese community has easily flocked to other better and less spendier locations.

• Pros: Value
• Cons: Parking, Food, Service

04/09/04

Don't go on a Sunday afternoon!

by madermouse at Citysearch

I had always heard about the great dim sum at this place, so I dragged my hubby there on a Sunday afternoon. (much to his dismay)

I looked like a fool when the same two carts rolled by over and over with the same tired, luke-warm trays of dumplings, sticky rice and chicken feet.

I have been here before when it was packed and the varied array of steaming hot dim sum made it a fun (albeit) daring experience to remember.

Evidently, a slow Sunday afternoon does not spotlight this restaurant's strengths. I also noted that the prices have increased for several of the items in the past two years.

08/22/03

Portland has better dim sum

by stronzo at Citysearch

I have been to many dim sum places in the Portland area and I found this experience to be less than touted. The dim sum was cold and flavorless and I didnt find the menu to be very interesting. If you want some good dim sum then go a few blocks down to Seven Stars and enjoy. I'll leave this place to the more trendy.

• Pros: great grocery store, nice servers, food presentation
• Cons: food quality, food flavor, terrible envoronment