Gilt
720 NW 23rd Ave
Portland, OR 97210-3211
Phone: (503) 226-0629
Full Refund Wins Two Stars
02/02/2008 Posted by commeca
My niece and her soon-to-be fiance bought a lovely "authentic" Georgian ring at Gilt. Of the six small diamonds, two turned out to be sapphires and a third was glass. The ring was not intact - the rosette had be remounted (very professionally) on a substandard ring. It was more than they could afford but they accepted the store's guarantee only to find, when it was appraised at another jeweler, the flaws. When faced with the flaws, the owner acknowledged them, blamed the wrong description on "temporary holiday help," and very reluctantly refunded the money... the only reason they got two stars instead of one star and an accusation of...
If I were one of the overjoyed people praising the place on this site, I'd take my ring to another appraiser. I would certainly never buy anything without an outside appraisal of my own.
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Response from this business
Response to "Two Stars" from GILT
Posted on 02/24/2008
When this young lady expressed a desire to return the ring we happily encouraged and gave a full refund. She left thanking us for the great experience. We sent it to a respected specialist in the study of Georgian jewelry to have an expert, 3rd party authentication. The report states this ring is “A Late-Georgian Diamond Ring…12k gold…seven rose-cut diamonds in rubbed over settings” it is “Excellent; intact...never been re-sized.” This expert gives seminars on Georgian jewelry at The Center for Jewelry Studies. We’ve decided to keep the ring in our permanent collection, available with the report for viewing. Inquire the next time you are at GILT. As for the other Jeweler that “appraised” the ring, we saw no appraisal and none was offered for viewing. Georgian jewelry in particular and Vintage Jewelry in general is a very specialized field and requires considerable study. To the untrained eye it can seem confusing. We attend classes and seminars yearly to be ahead in our field.
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