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Bellini's European Day Spa - Skin and Body Care

2326 NW Irving St
Portland, OR 97210
Phone: (503) 226-1526
Fax: (503) 827-5424
Very disappointed!!
1 Star Rating: Not Recommended

10/20/2006 Posted by zippy17

After receiving a GC for a half day indulgence package (with lunch) for a present, I was VERY excited to start relaxing. When I called to make my appointment, the staff was very nice and worked with my schedule to make my day happen. I even added a 115 minute deep tissue massage to my package, thinking that I would get a deep tissue massage PLUS the aromatherapy massage that my GC included. When I walked in I was not greeted by the two girls standing behind the counter talking, but instead by someone that came out from the back and took me to the back room to wait. No one checked to see what I was having done or to give me a menu for lunch. It was the massage therapist who had to run out, get a menu for me and see that my lunch was ordered. (Which I only had about 5 minutes to eat since they didn't schedule any time for it.) Now, on to the massage....instead of having a 45 minute aromatherapy massage, a salt glow, then a 115 minute deep tissue massage, I had a 20 minute scrubbing of salt (which included my 10 minute shower) followed by the worst experience I have ever had. About 20 minutes in to the massage I kept feeling cool drips on my back, so I was thinking that maybe the massage oil was not warmed up. Um, no....upon opening my eyes and looking at the floor I saw PUDDLES of sweat. So she was dripping sweat all over me. Needless to say the rest of the massage was not enjoyable. I couldn't relax with her dripping cold sweat on my bare skin. Is that even sanitary? The facialist was very sweet, although the mud she put on my back was way too hot to lay on for almost 5 minutes. Anyway, for the price of the original GC, plus what I paid to add the massage, this half day was not worth over $400. I did mention something when I left and the receptionist told me it was not the first "dripping complaint" and that she would pass the message on to the owner who would contact me. It's been over a week and no one has even called.

Pros: Right off of 23rd

Cons: Read my review....

Response from this business

Posted on 09/05/2008
At Bellini's, a clients satisfaction is very important to us. We are very sorry that you didn't have that experience with us. We hope for your experience is tranquil and soothing, rather than stressful and rushed. We have spent a lot of time on training and improving our staff since the time of your experience. I feel confident in saying that this is not how we like to handle our business at Bellini's. We actually take great pride in our customer service and treatments and we are confident that we have the best staff available.

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Editor's Review

This spa getaway within city limits takes a holistic and aromatherapeutic approach to its offerings.  See the full editorial review.

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Directory & Services Information

Smoking

  • No

Parking

  • Lot

Hours

  • Mon 10am-6pm
  • Tues-Thurs 9am-8pm
  • Fri-Sat 9am-6pm

Payment Types

  • American Express
  • MasterCard
  • Check
  • Visa

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