Wet Spot Tropical Fish

06/05/2008 Posted by Catlady97229

I've been coming to the wetspot for many years. I LOVE the selection. The fish are always healthy and reasonably priced. The tanks are well kept too. I'm disappointed in the decreasing selection of plants here. I'm also HIGHLY DISAPPOINTED with the lack of customer service. A few years ago, the staff would at least sort of engage customers. Now, the staff seems apathetic. They are not friendly. They do not greet you. They rarely smile. If the fish weren't so great, I would go somewhere else.

02/19/2008 Posted by Seanfish

here are three places, (and the only ones might I add) that are local to me.) they are my only opportunity to buy fish. mind you, i have 4 aquariums, a 4 foot long cornsnake (who thinks hes a dog) a 24-26" bearded dragon, and a racoon. (i own the racoon legally if your wondering) i also have two dogs and 3 parakeets. Petsmart "( sickanddyinganimalsbythesecondstore )" Petco "( okayservicebuthalfdeadpetstore )" Extreme marine fish store "( 500marinetanks2freshwatertanksstore )" so before we went i looked up fish stores in the portland vicinity. I happen to like (as well as most likely, all of you guys do) non-chain, self owned fish stores >ALOT< more than the torturous chain petstores. (i had better wrap this up quick) "fish works" was closed, wich was our first try, so we went to "the wet spot tropical fish" PHYSICAL APPEARENCE "enviornment" from the outside the store seriously lacks lighting, and to me and my possie looked like a coffee shop that used fafrican cichlids as the theme. A nice touch, but in 2 ways deceiving. The inside, as i will get to is amazing in all prospects, and to my appeal has the "warehouse" feeling to it. PRODUCT(s) / SERVICE the fish in this store, contrary to petsmart/petco looked so so so so happy! I checked three things. 1, they were obviously very well fed, and i know what im talking about when it comes to feeding animals. The prices were high, but thats reosonable for such healthy and content fish. selection=great!! setup=great!!! STAFF, HELP / EMPLOYEES okay, heres why i gave these guys 4/5 they workers acted as if i was wearing a turban and had an M16 strapped to my shoulder.. i found one nice woman who asked if i had Questions, and since i was planning to write them a review, i asked her about the kuhli loaches, and found she knew NOTHING! she knew nothing about any of the fish i asked her about. OVERALL VERY GOOD

Pros: Awesome Selection, Great Quality, Wonderous Enviornment!!

Cons: A little spendy pricing, but not bad. snobby and unappealing customer service

12/13/2007 Posted by llynya

Back when I first got started on fish they helped me big time. They took the time to explain everything to me and helped me through it all. And when I did have a problem it didn't feel like I made a huge mistake and the world was going to end because something was wrong with my tank. (I had a few sales people at different pet store make me feel like I was purposfully doing things wrong and that I was going to murder all my fish.) They have a HUGE selection of fish!! I felt like a kid in a candy store. The people are real nice and helpfull.

Pros: Wide Selection, Know what they're doing

Cons: a little pricey at times

03/26/2007 Posted by kkattakk

I have been shopping here for a couple years here and have always thought they were the best all around. They have always had slow service, but the tanks looked great and fish were healthy. That and the selection I thought were worth the extra cost. The last three times I have gone in I havent recognized any of the knowlegable staff I was used to. All three times it took almost an hour to make a purchase of one fish I had already decided on due to the unhelpfull nature of the staff, and more importantly, their tanks are looking horrible! Last time I was in there were sick looking or dead fish in a lot of the tanks, and nasty green and black hair algae on everthing in all the tanks! I would still shop there for their great plant and rock selection, but Im not buying any fish from them untill they hire some new people who will help customers and keep the tanks clean.

Pros: Amazing selection of live plants

Cons: Consistantly bad service, fish not as healthy as they used to be.

0 out of 1 people found this review helpful

08/13/2006 Posted by bethany007

The whole store is one big relaxation cove. The tanks are well maintained and the fish are all healthy and active. The selection is absolutely amazing!! In all of Portland NOTHING compares to the selection found at the Wet Spot. I have been to many different pet stores and this one tops them all. The staff was helpful, friendly, and willing to work with you. Also I was amazed that they are willing to take in unwanted fish for various reasons, by appointment. I think that is truly wonderful. I have met the owner and he is very well knowledged and takes the extra time to explain to you exactly what is going on with your tank, if you are having problems, and does so with such ease that it is apparent he has been working with fish for a very long time. It is also my opinion that good staff stem from good management and from my experience I would definitely say that the Wet Spot has both!! I would recommend this place to anyone!!

Pros: Superior Selection and Quality, Great Customer Service and Understanding Staff

1 out of 1 people found this review helpful

08/10/2006 Posted by cathy_montel

The Wet Spot has an amazing variety of freshwater fish that are kept in great condition. Many pet stores will sell fish that are sick and not in the best condition but at the Wet Spot they tell you right away if a tank is sick (which is VERY rare there) and they won't let you purchase it until they sure that the fish in that tank are all doing well. The place is neat, clean and the best part is the wonderful service! It's very refreshing to have the staff know many of their customers by name. The staff is very patient explaining whatever questions you have. The only draw back is that often other customers have many questions so getting help becomes tough when its very busy. Though with a little patience the staff attends to your needs as quick as possible and spends the same amount of time with you, making sure to answer any question you have. Also it is very rare to find a store where they will be honest with you. If they don't sell something or know what products are really needed for your tank they will tell you. I experienced first hand that they didn't sell something I was looking for and they recommended another store where to look for it. Lastly, keep in mind the store only does store credit and no cash back, though that's really not a problem since they have so many different things to purchase there and also there is no expiration to the store credit and its good towards anything. All in all the Wet Spot is simply GREAT! I would recommend it to anyone, and I have and not one of them has disagreed with me. So if you are looking for great fish, welcoming staff and good deals, the Wet Spot is where I go!

Pros: Great Service, Amazing Selection, Good Deals

Cons: No Cash Back, Gets Busy on Weekends

1 out of 1 people found this review helpful

04/01/2006 Posted by chloe18

The Wet Spot has a large selection of fish. However once you buy a fish from them, don't expect any help if you have a problem. The staff is more than willing to sell you a fish, but once you leave the store they couldn't care less. I have purchased fish from them twice. Both times my fish died within one week. When I returned to talk to them about it, all the manager would do is show me their return policy(24 hours). The only fish I have lost came from the Wet Spot.

Pros: Large selection

Cons: apathetic staff, questionable quality

0 out of 1 people found this review helpful

03/24/2006 Posted by ravenrobyn

This is the best fish store in town! It doesn't matter whether I go in when my favorite employee is there, who is Andrea, or not, there is always someone there who will jump in to help me. I shop there once a week, as they have the live worms my fish crave and they are always getting in new stock, and they have weekly specials. The tanks are clean, as there is always someone working on waterchanges every time I go in. If you think these prices are high, try one of the smaller pet shops in town their average fish costs are about 50% higher ! When I buy a fish at the Wet Spot, I know the proper latin name, prices are resonable, the fish are healthy, I have a nice printout with the latin names, the staff is very helpful, and they know their stuff! The last two smaller outfits I visited didn't even know the names of most of their fish! This is one of the many reasons I will continue to be a regular customer at the Wet Spot! Thank you Andrea!

Pros: Selection, Clean Tanks, Friendly Staff

Cons: To many chatty customers.

03/20/2006 Posted by aatuk

It is near my house so I have tried a number of times and I can't believe how hard it is to get someone to help you and when they finally do, it's like they are doing you a favor. Will NEVER return.

Cons: Not service oriented, Rude staff, Expensive

0 out of 1 people found this review helpful

01/31/2003 Posted by harriekiar

The people are friendly, the place is clean and the fish are healthy. What more could you ask for?