Movie Madness Video and More

08/16/2007 Posted by lovingmike

To Everyone, Just a few weeks ago I discovered Portland's Best Kept secret......Movie Madness. I moved to Portland almost a year ago from San Francisco and I didn't even know that this wonderful store existed.... Until now. I do not agree with the negative review that someone wrote about Movie Madness. I found the staff and management very helpful and friendly. Perhaps the person that the previous reviewer had a problem with....no longer works there because of this incident. They really need to give this place another chance. I also love the many costumes and props they have on display. I can't wait to see this store when their major expansion is completed. I also love the fact that this store has one of the best selection of videos and dvd's that I've ever seen. A NEW CUSTOMER WHO IS VERY HAPPY TO DISCOVER SUCH A GEAT STORE.......

Pros: large selections of video & dvd's, great customer service, good prices too.....

Cons: construction going on during business hours...but I know it has to happen

10/30/2006 Posted by antigonelahti

I walked into Movie Madness at 11:30 on a Saturday night. They close at twelve. At 11:48, I was ready with my selection and approached the counter. The 'manager' informed me that they closed in 3 minutes and that it would take about ten to open an account for me. My friend and I pointed out that they in fact closed in 12 minutes and that should be plenty of time. He said they had to count out the drawer in three minutes (he already had his coat on and was ready to leave-12 minutes before closing). He then went on to say that he had to help the other customers (there was no one else in the store and there were three other employees just standing around in the area.) He then proceeded to inform me that they do not open new accounts after a certain time. There are no signs that indicate this and, if this is really their practice and had I known (signs people!), I would have opened the account before selecting my movies. It is poor business practice to not assist customers during business hours. You do not count out the till until after closing-not 10 minutes before closing. You want to leave by 12:00, you close at 11:45. The manager was incredibly rude and had a very smug little 'I can do whatever I want to and I don't want to assist a customer, I want to get out of here early' smile throughout the whole conversation. It was not like he had to shut down the store by himself, there were at least 4 other employees in the store at the time. He had more than enough time to help me and chose to count down the register before closing so he could leave. I will never go back there and I will tell all of my friends to not go there. They just lost business because of a rude and unhelpful man.

Pros: good movie selection

Cons: Really rude manager

0 out of 1 people found this review helpful

03/22/2006 Posted by katsiss

This movie store is amazing and so are the staff. Not only do they have every awesome movie under the sun but the staff are so knowledgeable. You can walk in there say your looking for a movie but you can't remember the name but for instance say you remember a three word line from the movie, they'll know what your talking about.

Pros: everything

1 out of 1 people found this review helpful

10/28/2005 Posted by sunbreak

This is really an incredible store - if you're looking for a video and they don't have it, it's probably not worth seeing (with a few exceptions). If you like old tv shows, they have them. If you like foreign films, they have those too. If you like old movies (I am talking 30's and 40's here), this is the place to go. They have every academy award winning film of the year since the awards started. The only complaint I have is that some films are categorized by director or actor (rather than movie name) and if you have only the movie title you might have to hunt or ask for help to find a film.

1 out of 1 people found this review helpful

12/02/2004 Posted by mikeonearth

Without question, if you're looking for weird out of date movies, tv shows, whatever, they have it. I like old weird rare stuff and they've never not had a film I was looking for. A portland resource and institution, plus all the cool movie props. Wish they had a drop off someplace else, but it's fine. It's worth it.

Pros: Selection, Fun, good price

1 out of 1 people found this review helpful