Movie Madness Video and More
Portland, OR 97215-1632
Phone: (503) 234-4363
10/30/2006 Posted by antigonelahti
I walked into Movie Madness at 11:30 on a Saturday night. They close at twelve. At 11:48, I was ready with my selection and approached the counter. The 'manager' informed me that they closed in 3 minutes and that it would take about ten to open an account for me. My friend and I pointed out that they in fact closed in 12 minutes and that should be plenty of time. He said they had to count out the drawer in three minutes (he already had his coat on and was ready to leave-12 minutes before closing). He then went on to say that he had to help the other customers (there was no one else in the store and there were three other employees just standing around in the area.) He then proceeded to inform me that they do not open new accounts after a certain time. There are no signs that indicate this and, if this is really their practice and had I known (signs people!), I would have opened the account before selecting my movies. It is poor business practice to not assist customers during business hours. You do not count out the till until after closing-not 10 minutes before closing. You want to leave by 12:00, you close at 11:45. The manager was incredibly rude and had a very smug little 'I can do whatever I want to and I don't want to assist a customer, I want to get out of here early' smile throughout the whole conversation. It was not like he had to shut down the store by himself, there were at least 4 other employees in the store at the time. He had more than enough time to help me and chose to count down the register before closing so he could leave. I will never go back there and I will tell all of my friends to not go there. They just lost business because of a rude and unhelpful man.
Pros: good movie selection
Cons: Really rude manager
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