09/10/09

The Best in Town!

by S Stone

I got a DVD player, cd player, ipod, navigation system installed yesterday and Peter took great care of me! I'm planning a road trip this weekend just so I can play with my new toy. This business is highly recommended, 5 Stars!

• Pros: Independently Owned and Operated

09/02/09

Save time and start here!

by Gus Gus

After pricing and listening to many systems at Car Toys and Frye's a friend referred me to Mobile West. Peter sent me a quote and his prices were in-line with the competition. Well, when he said I wouldn't believe the quality of the speakers his shop carried I had to hear them for myself. Being an audiophile, I have very high standards. Peter's claim of "unbeatable sound" was true, true, true. Mobile West built a custom sub and installed everything behind my factory mounts. You'd never know I have a rocking system until I turn it on.

To beat that, when we had some confusion over the level of alarm quoted and what I thought I was getting - Peter had his team reinstall the higher version at no cost. And the confusion was my fault since I was so excited about the speakers I forgot to tell him about which alarm I wanted. The price on the alarm beat everyone else by $50 and didn’t include all the extra fees the competition wanted to charge. (not to mention the double install at no charge – thanks Peter!)

I'll be back to his shop and so will my friends. Way to go Mobile West!

• Pros: Service, quality products, unbeatable sound!
• Cons: None!

08/13/09

Best in the Business

by madigan1

This place is tops! Peter helped make a sound system for my car that has amazing clarity...and lots of power! The experience was fabulous, he even gave me his car to drive home while I left mine to be installed. I KNOW he went out of his way to make me a deal! I will be back soon to add that subwoofer!! The Hertz Mille speakers are so crisp, and the Hertz coax's in the rear really give a complete bliss around you.

Thanks to Peter and all those that work at Mobile West...I will be sending people your way!!!

Sandra

• Pros: Peter! Great Installers! Great Equipment!
• Cons: I couldn't afford the MLK3's...LOL!!

08/04/09

Excellent customer service

by chris_s_jones

I decided to switch out my seven year old factory stereo for something that I could connect my iPod to and which included Bluetooth hands-free support. Peter spent a lot of time explaining feature sets and helping me compare several available options. He was very patient and didn't pressure me at all.

The install process went smoothly and Peter took extra time to make sure I understood how to use all of the features. When I had trouble connecting my phone via Bluetooth, he patiently helped me diagnose the problem (my phone required an additional step) to make sure everything was working before I left.

When I later noticed that one of the rear speakers did not seem to be working properly, they fit me in the same day and figured out that the factory amp (which I had told them to re-use in order to save a few bucks) was not working properly on that channel. They rewired the rear speakers into the new head unit powered outputs at no additional charge, and it sounds great now.

I am thoroughly impressed with Mobile West and will use them for any car audio work that I need in the future.

• Pros: Professional attitude and high quality work

07/29/09

Expert advice and fantastic customer service

by DamnEdged

Peter, the owner, is a great listener and quickly understood what I was trying to do and recommend a product that suited my needs even better than what I was originally looking for.

He offered both products but the one he recommended actually saved me a few dollars. I was so comfortable with Peters suggestion that I purchased the product without doing any research, (very unlike me) and took it for granted that I was getting a fair price. When I got home I found I received a brand new in-box product with professional installation for about the same price as an uninstalled refurbished on Amazon.

Since then, I have a few minor issues with product software updates and Peter has always been more than willing to squeeze me in with very little notice.

I can't say enough good things about my experience. An independent business with the same products as the big box stores but better prices.

I would not hesitate to do business with Mobile West in the future.

• Pros: Experience, friendly and customer oriented
• Cons: Not open on Sundays

07/23/09

They did right by me!

by jw1274

It seemed like they had a busy day yesterday, but I came away very satisfied. I had the guys replace my radio and speakers, and I was impressed with how good it sounds! I know I have a difficult vehicle to work on (mercedes) and they were tring to fit me in, but they did a great job. Peter took the time (even though the phone kept ringing) to let me hear the difference between speakers and decks, and when it was done, Carlos (who worked on my car) showed me how everything works.... It was great! I don't know what the other guy was talking about.....I've got to do my wife's car next.

• Pros: Best customer service, great work
• Cons: They seem to be pretty busy at times

06/27/09

Honesty, Patience & Quality

by littleowl

This was the THIRD place I tried to work with to get a car stereo installed in my vehicle. As a young female with relatively no knowledge about car stereos/audio, I had faced trouble with two other locations in finding something that suited my needs. In the end, I felt a little pushed around -- overcharged and left with less-than-quality products in my vehicle. I may not know much about car stereo systems, but I certainly have a good ear and can tell when something is below par.

After two less-than-acceptable installations, I was skeptical about visiting a third location. This place was a dream come true. Their customer service was excellent, they were honest and patient with me, and the product that was eventually installed was of high quality for a reasonable price. Three reasons this place was far better than any other place I worked with:

--I was allowed -- no, encouraged! -- to listen to every single sound system I wanted for as long as I wanted to

--My inexperience/lack of car stereo knowledge was addressed patiently and informatively

--The enthusiasm and positive energy of the salesperson was refreshing and uplifting

06/21/09

This place is THE BEST!

by Gina611

I went in on Friday the 19th looking to replace my stereo that was stolen. I wish I would have found these guys a week ago when I had an alarm installed! They were SUPER nice, friendly and didn't treat me like I was an idiot because I am female. They understood my budget and didn't push me to buy what I couldn't afford. They even fixed my hatch release that the alarm installer (NOT Mobile West) hadn't reconnected. And they didn't charge me. They were also kind enough to bring to my attention that I had a flat. They put air in my tire and directed me down the street toLes Schwab. I have been telling all of my friends how great these guys are. Thanks Mobile West for making my stereo shopping easy and stress free!!!!

• Pros: They go above and beyond.
• Cons: Parking

06/09/09

Peter and his crew ROCKS!

by Atomicsaab

I met Peter and his guys last year. Since then he has installed a complete Exile/Alpine system in my T100 with bluetooth hands free setup. He then showed me in my saab that you can hear the difference between my old sony and my new Alpine. Damn. I own an auto shop. I get angry at cars. Driving home (30 mile commute) every night in cars that Mobile West has equipped with great stereos makes me LOVE driving again!. I have heard many car stereos, being in the business and all, but I have never heard how great it can sound when somebody as knowledgeable and skilled as Peter and his crew get it done right. The first time. For a fair price. The best part is they are a small local company. Why go to Car Toys when you can talk to someone who knows who you are when they answer the phone. I refer all my customers to Mobile West, and would advise anyone in Portland who wants gps, navigation, stereos, or any mobile electronics to see these guys. They are the best I have ever dealt with, and would wholeheartedly recommend them to anyone. PERIOD!

• Pros: My cars have never sounded better
• Cons: Huh?

05/13/09

Great Service, but do your homework

by caravan2001

I had Peter and crew install a deck, speakers, amp, dynamat and sub in my Tacoma. They did a great job and the system sounds sweet. I had shopped them against other shops and they were fairly priced and were very easy to deal with. I had some other dealers try to push me into equipment I didn't need or swing for the fences in their pricing...They did a great job on the system and I have recommended them to all of my friends. I also had them install a handsfree system which came out great. I recently went in to have a satellite radio installed in my other car, and didn't think twice about shopping it since I had dealt with them a few times before. Turns out I was charged $179.00 for a unit that lists at $129.00, and can be found all over the internet for $99.00. On top of that I was charged an additional $35.00 installation....I blame myself for not doing the research first. So, while I think that Mobile West is the best place in Portland to get a stereo installed, and I believe they are honest, make sure you know the current pricing of your equipment before you go in there- you could end up paying a lot more than you should, like I did. They do good work, but I won't be going back.

• Pros: Easy to deal with, locally owned
• Cons: pricing