Computer Store

02/12/2008 Posted by Jdesign

WOW! I had one of the strangest issues with my computer. After visiting the Apple Store downtown with numerous visits to the "Genius Bar" I was left with no resolution. I made a last ditch effort to take my machine to The Mac Store with little hope. I was greeted by a smiling sales person who asked "how are you today?". With a woeful grin I said "not well" and looking at my bag with my ill computer. With a calm ease he asked me a few questions and took me over to the service counter. I was then greeted by a young fellow who asked more about the issues with my computer. He listened, asked and listened again. He then said "I've run across this before". I asked if it was bad and he assured me that it was a small issue. After all was said and done... It was a small issue. I won't go into details, But the issue was so minute that my multiple visits to the Apple Store seemed like a waste of time. I would "Highly Recommend" this store to all of my friends and anyone else I meet. THANK YOU, MAC STORE!

01/31/2008 Posted by Michael504

I went to the Mac Store with an out-of-the-ordinary problem. I was trying to get a windows server with tape backup to be fully mac compatible (with BrightStor Computer Associates backup software). The issue was an odd ball, obviously. Jesse, the sales rep who helped me when I walked trough the door the first day was very helpful. He spent several hours helping me get my issue sorted out with the mac mini I had just purchased from them. I even had to come back the next day with the mac mini to try and get my BrightStore software working properly on the machine, and Jesse and the guy in the back in service put a great amount of effort into my issue. I insisted on paying something for their help, and they only wanted to take $45 for all their efforts. I paid the $45 and tipped the two guys modestly in cash (wish I had more bills on me at the time). I really like these guys for all their help, and I plan to buy my next mac from them too.

Pros: above average staff effort, parking validation, locally owned

08/06/2007 Posted by fat_masterson

We were faithful customers of the Computer Store for many years, spending something like fifteen-thousand dollars in the last decade alone. But the Computer Store has repeatedly chosen to show respect only when it suits them. Now, we only shop there when we have absolutely no other option, a result of Apple being so uptight about how it goes about effecting repairs and distribution. The straw that broke the camel's back was when the Computer Store had some deal where you could trade-in an old iMac when you were buying a newer machine. My father tried to take advantage of this deal. He unhooked his computer, dragged it down to the Computer Store, and handed it over to the employees. He was then informed that his iMac was too old to be valid for the trade-in offer. The real insult was that the Computer Store CHARGED A PENALTY OF FIFTY DOLLARS for having to look at my dad's unworthy machine. He was forced to pay the penalty, since they were in possession of his computer by the time they informed him of these two stipulations. In response to the CitySearch user who commented that they were impressed that a Computer Store employee said "Hi" to them upon entering: They have people at Wal-Mart whose only job is to say "Hi" to customers. They say "Hi" because it's a business. That has nothing to do with the quality of the store. Your comment sounds like it was written by a store employee. Ordering parts and software online might cost more money, but it's worth it to avoid seeing with these idiots. I support local business more than anybody, but I don't think people should give this place any money. Every business that I have been frequenting for as many years as I have been going to the Computer Store knows me on a first-name basis. Often, when I would set foot in the Computer Store, I was treated like they didn't want my business up until the moment I took my wallet out of my pocket. They got their wish; I haven't been there in years.

Pros: Only place for some Apple products

Cons: Terrible Store

1 out of 1 people found this review helpful

06/20/2006 Posted by r2d2c3po

This place is cool even though it is listed as Computer Store it is now The Mac Store! It is all about Macs. Ducky and Dan really helped answer all my questions and got help for the problems I was having with my machine. The service area only took a couple days to fix my computer and it was affordable.

Pros: validate parking

Cons: too many items to choose from

05/08/2005 Posted by burl

These guys handled all my questions about Macintosh better than even the local Apple company store. I was impressed that someone actually said "Hi" to me when I walked in. If you are in the market for a new Macintosh or iPod this is the place. They also have a huge selection as well. If you go talk ask for a Dan they are GREAT!

Pros: Good Pricing, Easy to find, Dan was Great!

Cons: Very busy, Parking can be full

11/12/2002 Posted by steve_anderson

Poor service, attitude not only to customers, but to each other, they need an age increase to add some maturity. Felt like I was in a high-school, bummer when it's business equipment, makes you sweat a little when handing it over to them for repairs...