03/17/08

Terrible Customer Service

by lihlih

I have rented downhill skis from The Mountain Shop twice on a Saturday in the last two months, and both times have been completely ignored by staff in the (understaffed) rental shop and then--after waiting 5-10 minutes--the staff has been rude and unhelpful. Upstairs, checking out at the front desk, was no better. When we returned the skis on Monday, the staff was similarly unhelpful.

Staff acts continually put upon by anyone needing service.

This shop already has a terrible reputation among people I know in Portland, and my recent experiences there have only added to it. I'm not going back.

02/25/08

most knowleadgeable, and great customer service

by blhoffmando

Clearly the most knowleadge staff in town in regards to skiing equipment. They did an excellent job refitting my boots and were patient with spending a lot of time with me working on the best fit. When we realized that we had done everything we could, and that the sizing was wrong, they took back the boots after a year of hard use, and gave me a great deal on in store credit. They may cost a bit more, but their knowleadge and ability to stand by their product are more than worth it!

01/18/08

Best local ski shop

by batipapo

I had some problems with my AT boots after 2 yrs of use. Despite not having any warranty, Mountain Shop went through a great extent to fix my boots. After 2 days i had my boots back.

More than just another ski shop, this fully-stocked sporting goods store serves every activity's needs--from clothing to equipment.

by Contributor

In Short
In business since 1936, the Mountain Shop is one of Portland's oldest outdoor outfitters. The store consists of three floors of gear, ranging from a bargain basement filled with closeouts and demo equipment for sale, to a wide selection of outerwear, packs, mountaineering equipment, sunglasses and footwear. There's also a full ski and snowboard pro shop. Customers will find all the major brands represented, as well as smaller brands.

11/23/04

Great Service

by joel fritzler

Coming from the Midwest, almost any ski shop in Portland is going to have a better selection of equipment than what you'd find in Southern Illinois. However, last August, after visiting a few other stores to shop and sell some equipment that I'm not able to use in Flatland, USA, I found that the Mountain Shop staff was extremely helpful and very helpful. The customer definitely came first. I had completely forgot about my telemark boots when a very generous check showed up in my mailbox. Thanks Jeremy.

• Pros: Service, Quality, Educated

07/26/02

Good Stuff, Poor Store

by andrewfish

Mountain Shop definitely has good gear, but after having gone to the place many times, I've finally had enough. Recently, I spent almost 500 bucks gearing up for a trip over a cuople days. When I came to return 1 pair of pants that didn't fit the next day (of course I lost that particular receipt), I was told I could not have a refund. Not even an exchange -- not even for just a differest *size*. I needed a receipt. And the guy telling me this was *same* guy who helped me pick the pants out about 24 hours ago. He remebered me buying it, so what's the deal? Their service and help has always been subpar. I figure if I can't get my money back at least I can warn people not to waste theirs at The Mountain Shop. There are *many* other places to go...

• Pros: selection
• Cons: unfriendly